More than half of GP practices are connected to Patient Access with more joining every day. We will use a cookie to save your choice. Analytical cookies send information to Google Analytics. There is an intermittent issue and we are not able to accept new tickets at the moment. Attleborough The website sends you round and around in circles. Manage an account on behalf of another patient or relative. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. Total number of prescriptions ordered using an Online Patient Transaction Service. (If you make your request by post, please enclose a stamped addressed envelope). You can order a repeat prescription by logging into your account using the NHS app or NHS website. Thank you for subscribing to our newsletter. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. NR17 2AF Map. NR17 2AF Map, Station Road SurgeryStation Road Let us know your preference. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. View and share your medical record. Using your NHS account. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy [subject to staffing levels as a result of Coronavirus]. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. Change your contact and personal details or change your password. Admin enquiries. Station Road SurgeryStation Road Some GP online services are only available in certain areas. Station Road SurgeryStation Road In the transfer over, all repeat medication also now needs to be newly authorised. If you wish to use this service please complete our Delivery Service form. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. View more. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. NR17 2AF Map. Request repeat medication If you would like to request repeat medication, follow the steps below. How long must this keep going until someone fully investigates? Attleborough More information on the service can be located here. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. There are 3 ways to order a repeat prescription from your GP surgery. Before you make your choice you can read more about our cookie policy. We make it easy to register you and your family. 2 talking about this. Our monthly delivery service supports our most vulnerable patients. Or they might be able to let you know when it's ready to collect. Order Now. Health services you can access online. The Nominated pharmacy section with a nomination. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. Attleborough Check with your GP practice to see if they offer the service. Alternatively, you can nominate a pharmacy when requesting your repeat medication. This means you can order your medicine when you need it without having to see a GP until your next medicine review. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Powered by 100% Renewable Energy. Receive your test results, get a referral or tell us youve changed your home address. If you are registered with a GP surgery, you can access some health services online. Let us know your preference. NHS self-referral. Messaging. In future you may wish to consider registering for our Online Services. Analytical cookies send information to Google Analytics. I was hold for over 2 hours, next in line to be answered and got cut off. Normally I have meds delivered, which has been an excellent service. Accessibility I can't see the request new medication link, 111 outside of your GP practice's opening hours. We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. 76.88% reviewed by GP, out of 160 patients diagnosed. Attleborough order repeat prescriptions. We are working hard to resolve it. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. Website and Digital Marketing by White Bear. For those going into self . Check symptoms, find possible treatments and find out when to seek help. Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. Attleborough Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Only your overall rating, comment and name (if disclosed) will be visible online. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. Proxy. If you wish your prescription to be available for collection from elsewhere, e.g. Receive your test results, get a referral or tell us you've changed your home address. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. 84.48% within a recommended level, out of 799 patients. Some high street pharmacies also deliver. Attleborough This is for reasons of accuracy and safety. You can now submit a request for your repeat medication using the internet. If you would be prepared to tell us a bit more about who you are, please click If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. order repeat prescriptions. NR17 2AF Map. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . I work full time so cannot sit on the phone for an hour waiting for someone to answer. Medical record. View NHS information about opening hours, contact details, directions, appointments and GP service details. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. What has happened to this surgery? Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. If you take medicine regularly you'll usually have a repeat prescription. Attleborough But you can ask for your medicine at your GP surgery if you do not want to do this online. Some high street pharmacies also deliver. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. In future you may wish to consider registering for our Online Services. We make it easy to register you and your family. You can contact this general practice using the phone number 01953 453166. Let us know your preference. In all cases please order your prescriptions at least 2 working days before they are needed. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. You have nominated your pharmacy of choice. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. Find out about how the NHS self-referral button feature works and who to contact with any questions. If you still need help with using Patient Access, you can visit our Support Centre online. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. We continue to work to resolve these issues as soon as we can. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. NR17 2AS Map, Queens Square SurgeryQueens Square Menu NR17 2AF Map. You can add or change your nominated pharmacy in the. (Note that ordering several items at once to be counted as one prescription). Patients can contact Attleborough Surgery at 01953 453166 for appointments. You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Send secure messages to your GP. Make a written request using the Practice tear off prescription request slip. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. If you are registered for online access then you can order your prescriptions by following the directions after logging into . Attleborough Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. Both sites dispense medicines to eligible practice patients. Patient does not provide medical advice, diagnosis or treatment. I believe that I may have an adult umbilical hernia. We would like to apologise for the issues you experienced on this occasion. You do not need to see a GP to order a repeat prescription. NR17 2AS. Ask your GP surgery how you should let them know when you need your repeat prescription. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. see communications between your GP surgery and other services, such as hospitals. The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Station Road SurgeryStation Road View and share your medical record. Attleborough The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. I cannot find a way to get an appointment. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. We are setting up a new delivery service for our dispensing patients. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. This website uses cookies. Minor surgery (e.g. here. Do not submit any queries about your medical condition or medications. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away If yours is one, register today to benefit from a faster, smarter . Thank you for your feedback. There's more information about prescriptions in your NHS account. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. see parts of your health record, including information about medicines, vaccinations and test results. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. Please allow 2 working days before collecting your prescription. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. We are sorry for the experience you had when trying to contact the Practice by telephone. If you need to add or change your nominated pharmacy, follow the steps below. 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