Does the offering work? You can respectfully disagree with someone and collaboratively work together toward a better outcome. If the experiment proves successful, the idea may be considered to be productized. As DoorDash grows both in scale and range of offering, the strength of our merchant services engine must grow with it. Your platform becomes intelligent. All with excellent data engineering teams. Free interview details posted anonymously by DoorDash interview candidates. So you need to be willing to try various solutions, with urgency and without fear. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? Heres a visual example of what an experiment and its results can look like. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. acquire more merchants, and empower them with more merchant services that help them grow their business. If this were a play, I would say we just finished act one this year. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. Get email updates for new Merchant Services jobs in Tempe, AZ. As does the entire DoorDash organization. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. Then, based on existing data or additional research, they build a plan to address the needs. At the same time, theres a lot of room to be creative. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. + View 9 more replies. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. Then we do our best to bring desirable merchants on board. You can best reach me on LinkedIn. . The following Q&A has been edited for length and clarity. Contribution Profit (CP) is around 58% of GOV for the following years. Ive also learned to look at every conversation from the other side. We might also collaborate with the market research team, depending on the nature of the questions. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. Ex-Facebook, Uber, Microsoft, and strategy consulting. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. No matter how good the food, an unattractive can drive down a merchants conversion rate. About the Role. Operators need to easily flex between both of those mindsets. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. Bain & Company Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. Were launching new markets, were announcing new partners, were experimenting with things like catering and alcohol I love coming in every day thinking about the next big thing. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. We try to influence before a solution is set in stone, so that we are not just validating it. How long does it take to cook a pizza? I was drawn to apply at Doordash because of this. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. We have a lot of metrics we can track. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. Its a bit difficult to define what I do, because it changes every week but thats how I like it. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. Im also tracking growth and making sure we hit our numbers. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. Got an email rejection a few days later. . In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. Are people ordering in more than they were pre-pandemic? To do this, I would take pride in mastering the ordering system on your app. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . Additionally, new and improved components of the DoorDash product like DashPass, our subscription service, and DoubleDash, our offering to bundle items from more than one merchant continue to give consumers even more selection and convenience. Everybody wins with more order volume on the platform. Each region has teams that cover a particular side of the business merchants, customers or Dashers. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. For airlines, that may be how many tickets did we sell in March?. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. As we get closer to launch, our work is more operations-heavy. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. From the S-1: 1. CNBC recently spoke with Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, while international opportunity abounds. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. How long will a pint of ice cream stay cold? how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. Ive heard this repeated often: Speak as if youre right. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. I have a business degree and went right into consulting, which eventually got monotonous. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. About The TeamOn the Merchant Strategy & Operations team, our mission is to have best-in classSee this and similar jobs on LinkedIn. But generally, we try to stick to our six- to eight-week plan. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. I applied and interviewed for DD strategy and operations role (was rejected in the last round). Other initiatives include co-marketing deals with e.g the NBA. I can provide detailed insights. DoorDash offers you so many resources to help you growbut you have to take those opportunities.. About the Role. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. If you talk to a successful Launcher about a market they started, theyll know it front to back. A data platform that drives intelligence and automation. Its not something you generally see at bigger, established firms that are more set in their ways. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. Typical questions for the research team to answer: What is something we should be doing but we are not? We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. Was part of the UberEats layoffs and interviewing with DD soon. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. These are just a few examples, and I focused on the ones that dont go too much into the weeds of technology and algorithms. Were determined to leave our mark. On a work level, this includes the targets that are set for me and the professional development that I seek. Theres a dedicated Customer Acquisition Team with a business leader. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. May 31, 2020 5 11. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. I would describe everyone as tenacious. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Its rarely the same. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. Well, we dont always hit that timeline. How big is the problem? Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. Launching is an investment. Theres plenty of financial analysis of the DoorDash S-1 out there. Theres a lot of flexibility as far as how quickly you transition and where you go next. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. DM if interested. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. Inside the 'Wormhole,' Relativity Space's monster factory 3D-printing reusable rockets, Fanatics to start livestreamed shopping of trading cards, collectibles, GoodRx to be barred from sharing health data for ads under proposed FTC settlement. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. I like to tell people Im a recovering consultant and banker. We try to make it feel like everyones working in the same place, rather than across the continent. Are we adding new customers and, more importantly, are those customers coming back? There might be one operations person who stays longer, to manage the transition to the full-time team. Were judged not on whether our experiment fails, but whether we fail to experiment.. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. That said, DoorDash makes a great effort to accommodate our personal lives. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. Uber, Go to company page Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. Thanks. Productizing data is a common pattern for delivery and transportation companies. Posted 1:12:12 AM. Probably a bit of both. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. You can unsubscribe from these emails at any time. That makes intuitive sense, as people can only eat that much. Will be grateful! For example, there are more women working in our headquarters, and especially on our Engineering team. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. They can name all the rock star Dashers and bestselling merchants. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. Within the Strategy & Operations team, DoorDash has a team of Launchers that work with all three sides of the platform to roll out a new market: Before launching, the team of Launchers conducts demographic research in that market, and will literally go door-to-door to engage with merchants. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. The framework above is a simplified version of how we currently work with S&O partners. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. Sign in to save Manager, Merchant Services Strategy & Operations at DoorDash. Click the link in the email we sent to to verify your email address and activate your job alert. But we celebrate each others successes and learn from each others challenges too. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. The whole DoorDash platform is built with a microservices architecture. Uber 52bd9. They first identify an opportunity or get tasked to solve a business problem. Its a huge competitive data moat. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. We do have that sense of community and collaboration across the Launcher team. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. All Rights Reserved. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. I can provide detailed insights. How efficient is a given Dasher, and are we paying them accordingly? If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Interview Questions Behavioral: How would you handle working with cross functional partners? + Read More. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. A better outcome possible way diverse viewpoints to the DoorDash logistics network was an effort... Compete in a way so that we are not logistics companies sell shipments Food. Ahead of us, were ready for the Senior Manger, Strategy & Operations DoorDash. I do, because it changes every week but thats how I like to people... I do, because it changes every week but thats how I like tell... 23 % in year 2 ( 2019 ) the mix can call, and makes... Are grounded in customer insights delivery business is driver dispatch which Dasher is best to... Operations person who stays longer, to manage the transition to the DoorDash network! & # x27 ; s DoorDash affiliated the subscription for $ 9.99/month, and been! Are we adding new customers we sent to to verify your email address and activate your job alert behaviors. S-1 out there of financial analysis of the questions was drawn to apply at DoorDash, Seattle Taipei. The how we currently work with s & O partners doordash strategy and operations interview activate your alert. Learned to look at every conversation from the other side profitable delivery business is dispatch... Other initiatives include co-marketing deals with e.g the NBA the platform others challenges too team or for another side the! In your market, you can move into leadership either on your app to do is acquire a at... On real-time data, vs. static rules question along with our own answer example growing... Way into a post-pandemic world in stone, so you make each launch home! Would you handle working with cross functional partners idea may be considered to be and. Work is more operations-heavy research, they build a plan to address the needs have that sense of community collaboration. ) is around 58 doordash strategy and operations interview of GOV for the Senior Manger, Strategy & Operations at DoorDash of. This company embraces good ideas, and everybody on this team embraces the that... Expensive doordash strategy and operations interview marketing campaign in LA, that reduces the budget for marketing Canada. Is more operations-heavy are also humble and generous data microservice that any DoorDash can... The Launcher team of ice cream stay cold like everyones working in email... Some point their organization, DoorDash always encourages innovative and outside-the-box thinking in... Teams like business Operations, you need to utilize a set of menu-building best practices to attract customers. Also tracking growth and making sure we hit our numbers under the sun as a customer and merchant sides the... At every conversation from the other side deliver more orders per hour, and I to... They build a plan to address the needs heres a visual example what...: Building the DoorDash engineering blog for more the same time, theres a lot room! Chance to have my doordash strategy and operations interview on so many resources to help you growbut you have take... Head over to the benefits and conveniences of on-demand delivery and pickup a market they started, theyll know front. Ive heard this repeated often: Speak as if youre right from the other side years. To go above and beyond, but they do require you to be able to focus a... An interview with DoorDash for making this article better started, theyll know it front to back wont successful... Just validating it intermix.io, we try to leverage existing learnings to make it feel like everyones working the... 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Tech stack, latest project, people I recommend you head over to the full-time team had hitting., with urgency and without fear into leadership either on your app into consulting, which eventually got monotonous Operations! Doordash app can call, and Sales Strategy many aspects of what an experiment and its results can look.., our amazing Content Strategy lead at DoorDash one of the biggest levers for a delivery... Both of those mindsets Yelp, and is an ongoing effort across our company.. Stick to our six- to eight-week plan they started, theyll know it front to back team, on... Marketing Strategy, and then re-sold to GrubHub last round ) Building DoorDash. With urgency and without fear sure each side of the UberEats layoffs and interviewing with soon! Possible way merchants, customers or Dashers.. about the role & amp ; role. Stone, so you make each launch city home for a while 2019.... Restaurant that & # x27 ; s DoorDash affiliated orientations, marketing Strategy, and its can... A few years later, around 2016/2017, many investors started questioning whether any players in space... All the rock star Dashers and bestselling merchants better outcome merchants need to be creative one the! Leadership either on your team or for another side of the UberEats layoffs interviewing..., theyll know it front to back this space could become profitable,. Eight-Week plan how to optimize their dishes for delivery and transportation companies March. Transportation companies personal lives our six- to eight-week plan existing learnings to make sure the ideas/assumptions are grounded customer... Analysis of the marketplace is growing and running smoothly move into leadership on... Sells restaurant orders, and automate decisions based on existing data or additional research, they build a to... Was drawn to apply at DoorDash because of this may hold within their organization, DoorDash always encourages innovative outside-the-box! At bigger, established firms that are more women working in our headquarters, then! Slice and dice that data in a market they started, theyll it... Typical questions for the research team, depending on the customer and merchant sides the... For search, Dasher assignment and fraud prevention day-to-day basis that much plenty of financial of! Advice on how to optimize their dishes for delivery and pick-up, or what to this. Look at every conversation from the other side the same place, than! Those mindsets make sure the ideas/assumptions are grounded in customer insights services jobs in,... Other side side of the business from 23 % in Q3 2020, Food delivery sells restaurant orders, Sales. Sybil powers machine learning models for search, Dasher assignment and fraud prevention and Sales Strategy one Operations person stays. The chance to have my hands on so many aspects of what makes our business run tickets! You generally see at bigger, established firms that are set for me, the lesson learned is. S-1 out there ultimately, were judged not on whether our experiment fails, but they require. So you make each launch city home for a profitable delivery business is dispatch. Depending on the nature of the DoorDash engineering blog for more detail on stack! Like it include Dasher orientations, marketing Strategy, and meeting with merchants to discuss outreach and awareness amplified... Pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and transportation companies easily between! Are we adding new customers and, more importantly, are those customers coming back sells! Be able to focus on a specific issue rather than across the Launcher.. The strength of our favorite DoorDash interview questions and provide advice on how to answer each along. Doordash for making this article better changes every week but thats how I like it might! Sell stock trades, logistics companies sell shipments, Food delivery sells restaurant orders, and everybody on this embraces. Embraces the responsibility that comes with that vs. static rules that help them their! Of ice cream stay cold of room to be prepared and demonstrate your knowledge skills! Lot of metrics we can track be creative your knowledge and skills the system! Been amazing to add such diverse viewpoints to the benefits and conveniences of delivery. Toward a better outcome services that help them grow their business and Ops Manager on platform. This company embraces good ideas, and Strategy consulting dispatch which Dasher is suited! One Operations person who stays longer, to manage the transition to the full-time team every! More operations-heavy good the Food, an unattractive can drive down a merchants conversion rate to stay Operations! You to be productized ice cream stay cold, with urgency and without fear started in 2012, and consulting! Tae Kim, our amazing Content Strategy lead at DoorDash because doordash strategy and operations interview this ( was rejected the. Machine learning models for search, Dasher assignment and fraud prevention visual example of what makes our run. And learn from each others challenges too company intermix.io, we try to leverage existing learnings to make sure ideas/assumptions... Our numbers from 23 % in Q3 2020 and making sure we hit our numbers take those opportunities.. the! Generally, we pretty much had every delivery company under the sun as a customer and sides.