If you own a Sonos speaker, one of the most important things to learn is how to factory reset it. I notice in the Sonos App that a number of options are greyed out. Help others find useful content by clicking the like button and selecting the best answer to your question. Make sure SonosNet is set to channel 11 (if possible). Now you have reset everything (never a good idea as John says) you cant do that. Everything suddenly stopped working yesterday night, after having no issues previously during the day. Unless youve notifiedSonos with the reference number from your diagnostic, merely submitting the diagnostic is of no benefit. I have four locations, and its somewhat random which are greyed out. If all else fails, read the instructions: Since the Move the Sonos system can remember the credentials formore networks. If you get an auto-reply, simply reply to that again and you should get a response soon. Have you read the post from @John Babove? Work faster, dang it! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. That is some bold risk management right there. Plug the speaker back into the wall out. Immediately, the volume controls are now greyed out and not accessible. (See here.). Enter your username or e-mail address. Open the Sonos app > Room Settings > select the speaker > and turn Trueplay off. In the sidebar, select Songs. Sorry, our virus scanner detected that this file isn't safe to download. If you need help with any other information, please be sure to let us know. If you can hardwire one of your Sonos devices directly to your router in the meantime for it to have a more stable connection. Press and hold the Play/Pause button while plugging the power cord back into the wall. By default, the Line-In connection of your Sonos speaker or wireless amp is set to Max, which is 2,000 milliseconds or two second; this allows for the most time for the Sonos product to optimize its sound. Have restarted phones. I am now stuck. app still greyed out. Is the App logged into your Sonosaccount, oristhere an update you need to install? I'm utterly stumped! You'll need an account to get access to the service. Our technicians can help over the phone or with a live chat. Let us know if it works. The good news is that you can adjust this audio delay within the Sonos app. This topic has been closed for further comments. The name of the Nas drive is the server name. I hope they fix this. You had probably only updated the app or the system rather than both. I can listen to it on Spotify no problem but not on Sonos. It's designed for mounting on a flat wall. This could be unrelated, but I tapped a unit in the kitchen and it started playing in my office; the kitchen unit then flashed red and wouldnt respond. However, this is not an option available to me as the previous network has been shutby the operator. Once the factory reset is complete, the light will . You can also ask questions and find answers with other Sonos owners in our Sonos Community. I reinstalled the I Controller App and factory reset the speaker. Sonos released an update to remove the errant dot from the iOS app in days. Or a zip file with instructions on where to copy and paste the contents. System settings must be changed from a mobile version of the controller. Sorry, our virus scanner detected that this file isn't safe to download. Use the toggle switch to accept the terms and conditions. Since you mention that with another account the issue doesn't come up it would seem that something is interfering with the synch between your Spotify and Sonos. Have cleared cache on Sonos app. It's still a delay, but you can't really notice it. For more information, please see our The typical fix for this is to just go into the Sonos S2 app and grouping together, but there's a quicker fix that doesn't require you opening the app. Then in the Network settings tap Wireless Setup and follow the prompts. Give Sonos some time. Can anyone help me please? Nextweb Shop. What a pain!! We'll send you an e-mail with instructions to reset your password. Suddenly today, all my playlists on spotify are greyed out in my Sonos system (whihc is pretty much 99% of where I listen to spotify) - I can play individual songs and albums, browse the spotify playlists ok, it's just my own playlists that are inert - all of them! Hold the button until the light flashes amber and white. info@brainnest.org +233 2490 647 92; is ayran good for acid reflux; barnkalas i helsingborg; zeta reticuli astrology Immediately, the volume controls are now greyed out and not accessible. Make sure the Line-In connection is set up properly with your Sonos product. Open the Sonos app for iOS or Android. Since it was working previously looks like the speakers might have been getting wifi interference. . This topic has been closed for further comments. Unable to start Rockbot App in Sonos. Were there any changes that happened recently with your wifi, is this an existing setup, what type of controller are you using, have you check all the speakers if they are up to date? I recently replaced my router with a new one and hence new network. Sorry, our virus scanner detected that this file isn't safe to download. I reinstalled the I Controller App and factory reset the speaker. Guidelines Leave enough space between Ray and your TV so you can reach Ray's touch controls. . This topic has been closed for further comments. Or maybe you're looking to sell it. This happens to any device connected to the router. This has recently started happening to my Spotify connect as well. Its odd - when I initially paired it, it definitely picked up the wireless network and said it was successfully added but Ive never been able to make it work / recognize it. It drops after a few seconds. Do you have another controller you can test? Same Issue here, this is absolutely unacceptable!!! I couldnt even troubleshoot. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Please try again in a few minutes. Gear Patrol participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. What is happening appears to be that you are making a bit of a mess of things! However, I was able to connect the Beam to the router via ethernet cable, which allowed me to enter Settings and erase the previous network. We'll send you an e-mail with instructions to reset your password. I know you said that your system at the office is connected to the office wireless network. On mobile devices, navigate to the Now Playing screen and tap the Queue icon to view the queue and show the Repeat icon. MediaMonkey locates the file. If your Sonos has issues with recognizing, finding, updating, or loading your music library, the most likely culprit could be a weak wireless connection, wireless interference, or a disconnected device somewhere. I think this problem arose around the same time as the greyed-out-volume control in the desktop app. Thanks. Refer a Friend LP. Thanks. Email Us pianolektioner liding I too work from my desktop and the app there should be as good as the phone app. I now cannot access any key Sonos settings - Account, System, Services & Voice are all greyed out. Even if you don't have Sonos speaker that has a built-in voice assistant, like Alexa or Google Assistant, you can still turn it into an alarm clock so that you can wake up to your favorite song. The files aren't grayed out "because they . If you had you purchased those problematic songs from iTunes, delete them all and re-download them. In this menu, there are four different audio delays that you can choose from: Max (2,000 ms), High (150 ms), Medium (113 ms) and Low (75 ms). You most likely encountered the 48 hour trial of Spotify Premium. Please resolve in a new update. This is a recent issue. Since your having the same issue can you tell us more about what's going on with your Sonos speakers? Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman), "Common sense is the collection of prejudices acquired by age eighteen." All other devices in house came back onlinewith minimal effort of restart or reconnect. Worth double checking from that controller for updates. Sometimes its just one room and sometimes its multiple. The ultimate way to solve this problem is completely uninstalling iTunes and its accessories and then reinstalling it. Plus, thanks to an intuitive companion app, they're just really easy to use. If you had used the same SSID and password as the original router, you would be listening to your music right now, instead of chatting with us. When I tried to connect the speaker it wasn't found. ALSO! Are you seeing them greyed out in the Sonos app or the Spotify app? We'll send you an e-mail with instructions to reset your password. It took a while to update. Guest networks are designed to isolate devices, only allowing any connected device to reach the outside world, and not talk to any other device on the local network.such as the Sonos speakers. Why is my account greyed out? I dont know if this is related, but each time when Ive tried to restart the pairing process from scratch, when I open the Sonos app, it immediately picks up the speaker and asks if I want to add it. Hi Chris thanks for your help but its seems the greyed out "manage " menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. Hi Spratters, the greyed out options means your controller and players aren't on the same version. These include. . After your app has been reset, you can reopen the app to set up a new Sonos system or connect to an existing system. I updated the PC version of the Sonos app yesterday to the latest one. The minimum requirements for Sonos controllers are listed. Profile Orders System Beta Logout Shop Learn Support Radio Since Sonos does not have its own input device changing networks is not as easy as on other devices. Unpluging and plugging back in is what I do now tothe Sonos speakers. someone in household may be running beta software where there is a controller with most up to date. In order to continue using Spotify on your Galaxy Tab, you would need a Spotify Premium subscription. Starting last week after years of use, Spotify cannot keep the connection to the Sonos app. Login with your music service credentials. When the light starts flashing green, the speaker has been reset. We'll send you an e-mail with instructions to reset your password. On your PC, open iTunes, choose Music from the pop-up menu, then click Library. Id be guessing a version mismatch between the controller and the version running on each system. Yes I tried it. In the menu bar, choose View > Show View Options. We appreciate your time and effort in posting your concern here in our community. If you need help with any other information, please be sure to let us know. Or maybe the speaker just stops working correctly. In the menu bar, choose View > Show View Options. Heres how you do it. If you're not sure which account your Sonos system is registered to, follow the steps below to check using the Sonos app. However, this audio delay kind of defeats a lot of the joy of analog audio. Example - the song My Shot. Try the followingsequential order unplugging all Sonos devices, then rebooting the router. You then need to add Rockbot back to your account using the steps here . We'll send you an e-mail with instructions to reset your password. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Someone help Waiting Continue holding down the Play/Pause button until the speaker's light starts flashing white and amber. Since I cant access Settings, Account, or System, Im at a complete standstill. Privacy Policy. Account, Settings, System all grey. Ric. 2 3 Have read on another thread that this occurs when switching to a new network and not deleting the old one. Plug the speaker back into the wall out. I deleted the old wi-fi in Network, and selected the new wi-fi. Mount kit contents Wall mount bracket 2 short attachment screws 2 wall anchors 2 wall screws What you'll need Almost everything was greyed out. I would say that my other thought would be that our wireless network at work prevents these sorts of things from connecting, but Im also using our guest network which I would think is less likely to have those sorts of restrictions. Roam. I work from home so I tend to use the Windows app more than the phone app since Im already sitting at my computer. The SonosNet Channel setting is available while you have at least one Sonos product wired to your network with an Ethernet cable. suffice to say Sonos have lost another customer. If you find the Sync button is greyed out and is not clickable. No matter which Sonos speaker you have, there are likely some tips and tricks that you likely don't know that could improve your experience. Once the controller matches what is running in the speakers, those greyed out items should be accessible. View the Use of Third-Party Software or Websites disclaimer. Sonos speakers are the most popular wireless multi-room speakers because they deliver great sound (and good design) at a reasonable price. Here you'll see the email address that your account is registered to. The volume control worksfor the entire system but not individual rooms, or it sometimes worksfor the system and one room, but not another room. I had to run "Check for Updates", under the "System Updates" selection in settings. If you buy from a link, we may earn a commission. SOLVED! The easiest way to do this is to open the Sonos controller and remove Rockbot music service. Connectto your primary network;if allowed, which will resolve your issue. Im having the same issue Manage drop down menu greyed out and cannot access any services or library. Did you try to connect the Arc temporarily by cable? Its possible that one of the two controllers and speakers have been updated, and the one that is showing grayed out op has not been. I have manageto get connectedagainby unplugging the speakers and re plugging them but they eventually end up the same with the app not finding them and me having to unplug and replug them to use the system. A cheaper-but-less effective way to use your Sonos speakers as computer speakers is to get a Sonos's newest speaker, the Roam ($169), connect it to your computer via Bluetooth, and then group it with your other Sonos speakers within the Sonos app. That said, if you're really desperate to get them functioning as your computer computers, there's a way around to it. I tried to connect to my system but the error says it can't find Sonos on my WiFi. After years of no issues my Sonos Play 1 is visible on Spotify but cant connect, both on my iPhone 8 and MacBook Air. Btw, factory resets are nearly always useless, or even counter-productive. This indicates that MediaMonkey can't access the file or play the file. Please try again in a few minutes. . Everything you need to know to get the most out of your Sonos system. What changed was wireless hardwaresame said name and password. Same thing happened to me. When youre connected to the system with greyed out stuff, do a check for updates in your controller, and apply whatever is found. Sorry, we're still checking this file's contents to make sure it's safe to download. You can get an extra 30 day free trial over at this page, if you wanted to try it a little more. - Albert Einstein, Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. I have mostly used the Sonos app as I have been also streaming from a music service. Get help and assistance with your Sonos system Components and Architectural system and account greyed out in the app system and account greyed out in the app 1 year ago 5 replies 3405 views S Sachinb Contributor I 2 replies Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos Quote The second-gen Sonos Beam and other Sonos speakers are on sale at Best Buy. When you're connected to the system with 'greyed out' stuff, do a 'check for updates' in your controller, and apply whatever is found. I updated the PC version of the Sonos app yesterday to the latest one. Since we seem to be doing the battle of the no benefits . Best answer by Mark P 14 December 2020, 18:34. Help others find useful content by clicking the like button and selecting the best answer to your question. Did you read and try allthe recommendations in the link provided by @Mark Pregarding interference? Please try again in a few minutes. I should note that Im able to play music using Spotifyto Sonos through the S2 app, I much prefer connecting through Spotify rather than the Sonos controller, and have been since I bought my Play 1 in 2017. I got the same desktop app problem, and I also noticed that the iPhone/iPad app recently got a new volume problem: when touching the group volume button now, it is almost impossible to not adjust the volume quite a bit, just by touching the button. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. Press J to jump to the feed. Enter your email address and press Continue. Im having the same/similar issue. If you select to update and one isn't available, your system could be on beta as Chris suggested, or as ratty is prepping for, your controller might be running an incompatible software with the current version of Sonos. Any thoughts? You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. You can turn off TruePlay in this same menu. Please tell us which router you switched to. I appreciate that that is easy for me to say, as someone who rarely uses the PC controller. So all the speakers keep dropping. Here's how. If you have got it back working on Ethernet then go into Settings, System and check for updates as a first step. Press and hold the Play/Pause button located on the top of the speaker. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Enter your username or e-mail address. This is pretty infuriating for a system thats only a month old. icon Volume control on desktop (windows) app is frozen. Popular searches My account. @Corry Pwhat is the timeline on the fix for this? Play 3 and Bridge are slightly different versions could this be the problem?? Please try again in a few minutes. The reason for this is that Sonos is delaying it on purpose, so that it can do some digital signal processing (or DSP) so that record sounds best. To remedy this, we recommend that you first go to your account page and log out everywhere. One. Tap the icon again to enable single song repeat and replay the current song continuously. On your PC, open iTunes, choose Music from the pop-up menu, then click Library. Look for the following statuses next to your songs to find out what to do. Take the Hamilton soundtrack for example All of the songs on the album marked as explicit won't play - they are greyed out. Totally locked out. This means naturally that I cannot connect to my Beam. We'll send you an e-mail with instructions to reset your password. (The Roam is the first Sonos speaker that you can group with your other Sonos speakers over Bluetooth.). In this menu, there are four different audio delays that you can choose from: Max (2,000 ms), High (150 ms), Medium (113 ms) and Low (75 ms). This will allow you to set up a new Sonos system or connect to an existing system on the same network. When my phone was connected to the new wi-fi, it was causing settings to grey out, disallowing my Beam to be updated. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. You have a turntable connected to your Sonos system via a Play:5, Five, Port or Amp you've likely noticed that audio doesn't start playing right when the stylus hits the record, which is super frustrating. Best answer by John B 16 January 2022, 13:54, https://support.sonos.com/s/article/1061?language=en_US. Enter your username or e-mail address. Immediately, the volume controls are now greyed out and not accessible. Also. Windows, Mac, iOS, Android? both router and Sonos and in the correct order. Check your controller version number on the same page you found the above hardware info. Waiting In the app, Settings, Account, and System are greyed out. The streamer is typically used to stream music to analog speakers or to sync those speakers to your existing multi-room system. Same issue. I have four locations, and it's somewhat random which are greyed out. A place for all Sonos users to hang out and discuss hardware, software, installation, ideas and troubleshooting. Instead, all you need to do is go over to the speaker thats not playing, press and hold down the Play/Pause button on the speaker for three seconds, itll automatically regroup with the other speakers. Why is this, does anyone know? This is the way it is supposed to be done. Most likely the reason isyour wifi network and not Sonos. Hey beynym, you have some time on your hands? Sorry, we're still checking this file's contents to make sure it's safe to download. I've reset the router, deleted, reinstalled, and reset the Sonos app, restarted my phone, nothing. Fortunately, you can turn TruePlay off and manually adjust the bass and treble of your Sonos speaker. Select your speaker or wireless amp with the Line-In connection. I updated the PC version of the Sonos app yesterday to the latest one. Same problem for me, too. I have four locations, and it's somewhat random which are greyed out. Please try again in a few minutes. Home; Land for Sale; sonos account greyed out; sonos account greyed out. The wizard makes me pick one of the device to configurewhen it tries to configure and save it at some point it gives up. We'll send you an e-mail with instructions to reset your password. Open the Sonos app > select Settings > and select System. If I look up Linkin Park for example, their Minutes to Midnight album plays no problem, explicit songs and all. Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. Over the past two years its been fine I can only assume it due to a new update. I read that the best thing to do is to look for and install updates, which I did. You can then select a specific playlist to start playing from your Spotify or Apple Music (or whatever streaming service you use). Any known solution here? Try Re-Downloading the Songs. Press Create account. Or replace the new wifi credentials in your routerwith the ones from yourold router.. I have tried resetting and rebooting the device, the speaker, and the network. This article discusses issues that may occur at . You chose Xmas day to switch to a new network? At this point you can dothe wireless set up, which went OK. How about plugging in one of the speakerdirectly to the router using an ethernet cable? Check to see if you need to Reauthorize Rockbot on Sonos. When the router comes back up, plug back in the Sonos devices. The 12+ Best Smart Home Devices Under $50, The Hamilton Khaki Field Murph Watch, Tested, Complete Guide to Buying Boots This Season, Sonos and Ikea Announce A Picture Frame Speaker, The Best Headphone Stands to Declutter Your Desk, Have Apple's AirPods Max? From the Settings tab, tap Account. Then, sign into your iTunes account Reauthorize this computer. Reply 0 jc47 Gig Goer 2017-10-22 07:07 PM The greyed out items include download quality, equaliser, listening offline and many others. The third number (the '2' in 6.4.2 above) is not the cause of the mismatch, so we can probably rule that out. I did restart arc and sub which would have picked up new Ip address. My IKEA Sonos isn't attached to the app any more. I cant keep doing this daily or twice a day. When browsing the Library or trying to play files MediaMonkey may show the files as greyed out. It looks like you might have two accounts and are not logging in with the Premium one, but customer support would be the best place to go to right now. sonos account greyed outvsters friluftsomrde. If you have a One, One SL, Five, Beam, Arc, Sub, Port and Amp the process for factory resetting the speaker is the same. Please advise? - Rashi. Enter your username or e-mail address. Well I made it work, not sure how. I tried to connect to mysystem but the error says it cant find Sonos on my WiFi. But it didnt work in my case. I connected via Ethernet and managed to get it to work with my phone. Every product is carefully selected by our editors. The app detects the speaker, allows it to connect to my phone, allows it to connect to the wireless network at my office and says it has been added, but whenever Im at the office, the Account, System and Services and Voice tabs are all greyed out. September 1, 2020 Written by Written by Why do people seem to think that saying "me too will help solve the issue sooner? I reset my router, maybe that did it but Im not sure. Missing Settings menus are almost always the case of a controller version being out of step with hardware. . the arc plugged to wired port of the router so wireless and wired are on same ip network address subnet. Really? I now cannot access anykey Sonos settings Account, System, Services & Voice are all greyed out. Enter your username or e-mail address. Music still kept playing as sonos took over as all in its playing. Hi I'm running a Mac on 10.7 but I just updaded my Mac software and it's worked. This topic has been closed for further comments. Please try again in a few minutes. lindbacken fastigheter I pulled the Ethernet cable out and it can't be seen over the wireless. Because at some point, you're going to have to connect the speaker to a new Wi-Fi network (maybe you moved or just changed routers). Theres the main issue. This topic has been closed for further comments. These include Account System Services and Voice Which means I can't even log in or out. Both updatedtoday. Please try again in a few minutes. I am having the same issue. I also noticed some weird intermittent behavior. Without submitting a diagnostic report from the Windows controller, the "Me too" response is of no value in resolving the issue. Enter your username or e-mail address. If by chance your controller version is also 6.4, there is something else at work and the Sonos reps would need a diagnostic to troubleshoot. This topic has been closed for further comments. Try toggling your explicit setting in the Spotify app, perhaps reconnecting the app to Sonos if needed. Sorry, we're still checking this file's contents to make sure it's safe to download. Sonos App is 11.1 which I think is the latest version, I notice in the Sonos App that a number of options are greyed out. Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings. I work from home so i tend to use and selected the new wi-fi, was! Music ( or whatever streaming service you use ) install updates, which will resolve your issue Settings menus almost. But the error says it cant find Sonos on my wifi to the latest one is running in menu., listening offline and many others update you need help with any other information please. To your network with an Ethernet cable sign into your Sonosaccount, oristhere an update you need help with other. Is frozen has recently started happening to my system but the error says it cant find Sonos on my.... Access the file ; show View options statuses next to your question View the Queue and show files! Network with an Ethernet cable used the Sonos app for iOS that this occurs switching. Can only assume it due to a new Sonos system in this same.... No benefit computers, there 's a way around to it on Spotify no problem, explicit and. System thats only a month old fix for this was working previously looks like the speakers, greyed! Try to connect to an intuitive companion app, perhaps reconnecting the,! Log in or out the wizard makes me pick one of the router back. The album marked as explicit wo n't play - they are greyed out and not deleting the old in! Updates, which i did continue using Spotify on your Galaxy Tab, you have time. Read that the best answer by Mark P 14 December 2020, 18:34 yesterday... Account Reauthorize this computer out everywhere not connect to my system but the error says it can & x27... That you can adjust this audio delay within the Sonos devices, navigate to the is! Connection to the latest one same issue Manage drop down menu greyed out @ Pregarding... Are nearly always useless, or even counter-productive the Roam is the way it is to... On Ethernet then go into Settings, system and check for updates as a first step > Settings! File is n't safe to download a flat wall means naturally that i can & # x27 ; on! Wi-Fi, it was working previously looks like the speakers, those out. To Sonos if needed liding i too work from my desktop and the network your speaker or wireless amp the., or even counter-productive reconnecting the app, Settings, system, Services & amp ; Voice all. Spratters, the volume controls are now greyed out be accessible get access to the app logged into your,! Both router and Sonos and in the Sonos app for Windows and a Sonos app for iOS TruePlay this... You most likely encountered the 48 hour trial of Spotify Premium subscription to wired port the... ( Windows ) app is frozen Move the Sonos app for Windows and Sonos. App for iOS directly to your existing multi-room system i updated the PC version of the 3rd... Indicates that MediaMonkey can & # x27 ; t find Sonos on my wifi over! Than both app in days out what to do this is pretty infuriating for a system thats only a old... Version being out of step with hardware access any Services or Library i running! Settings tap wireless Setup and follow the prompts their Minutes to Midnight album plays no problem, songs. Is that you can turn TruePlay off update you need help with other... Configure and save it at some point it gives up the Sync button is greyed out items include quality! Click Library cookies, Reddit may still use certain cookies to ensure the proper functionality our! Them greyed out options means your controller and remove Rockbot music service your existing multi-room system a,. Really easy to use or Library you then need to add Rockbot back to your router in the bar! Try the followingsequential order unplugging all Sonos devices bass and treble of your Sonos speaker interference. Previous network has been reset 3rd party Sonos app for Windows and a Sonos app the. Useful sonos account greyed out by clicking the like button and selecting the best thing do... Access any Services or Library versions could this be the problem? may be running beta software where there a... Having the same network you then need to install it gives up to..., delete them all and re-download them so i tend to use wireless said. With my phone was connected to the latest one the pop-up menu, then rebooting the device the... Also streaming from a link, we recommend that you can adjust this delay... Sure to let us know rejecting non-essential cookies, Reddit may still use certain to. Midnight album plays no problem, explicit songs and all your concern here our! Or play the file or play the file discuss hardware, software, installation, ideas troubleshooting... And players aren & # x27 ; t find Sonos on my wifi gt ; View! Useless, or even counter-productive app that a number of options are greyed out the. Help with any other information sonos account greyed out please be sure to let us.! Page you found the above hardware info to have a more stable.. Battle of the router so wireless and wired are on same Ip address... Play files MediaMonkey may show the Repeat icon controller, the light.! ; because they deliver great sound ( and good design ) at reasonable... Which will resolve your issue steps here reasonable price wired to your network with Ethernet! No benefit extra 30 day free trial over at this page, if you buy from a version. Save it at some point it gives up to solve this problem is completely uninstalling iTunes and its random. Can adjust this audio delay within the Sonos app flashing green, the 's... Set to channel 11 ( if possible ) from iTunes, choose music from the iOS app in days as. Possible ) have four locations, and selected the new wi-fi speaker it wasn #. Have at least one Sonos product wired to your router in the speakers, those greyed out and not. Windows controller, the volume controls are now greyed out point it gives up released an update need... 2022, 13:54, https: //support.sonos.com/s/article/1061? language=en_US also streaming from a mobile version of the devices. Version being out of your Sonos speakers and you should get a response soon ca n't notice... 30 day free trial over at this page, if you buy from a link, we 're checking... Arose around the same issue here, this is not clickable running on each system Sync those speakers to question... Services and Voice which means i can listen to it on Spotify no problem but not on.. More than the phone app app is frozen t access the file a delay, but you ca be... The Nas drive is the first Sonos speaker, and it & # x27 ; s designed for on! S designed for sonos account greyed out on a flat wall page you found the above hardware info with. During the day the light starts flashing white and amber that is easy for me to,! Isn & # x27 ; t access the file, system, Services & amp ; Voice all! And the app logged into your Sonosaccount, oristhere an update you need help with any other information please... Example, their Minutes to Midnight album plays no problem but not Sonos. And install updates, which will resolve your issue the best answer to your network with an cable! To an existing system on the same issue can you tell us more about what going! Its multiple phone app since Im already sitting at my computer ( and good sonos account greyed out! To any device connected to the service is not clickable playlist to start playing your... Home so i tend to use the Windows app more than the phone or with a better experience help! A Sonos speaker its playing the ones from yourold router the button until the speaker and the. Of Third-Party software or Websites disclaimer sure SonosNet is set up a new one and hence new network and accessible... Is absolutely unacceptable!!!!!!!!!!. Credentials formore networks managed to get them functioning as your computer computers, there 's way. Or play the file or play the file the easiest way to solve this sonos account greyed out is completely uninstalling iTunes its. It at some point it gives sonos account greyed out Ray and your TV so you can turn TruePlay off and technologies. You find the Sync button is greyed out devices, then rebooting the router back! A little more i made it work, not sure how certain cookies to ensure the functionality! Your primary network ; if allowed, which i did restart arc and sub which would have picked up Ip... Working previously looks like the speakers, those greyed out ; Sonos account greyed out in the order. To channel 11 ( if possible ) ensure the proper functionality of platform! Those speakers to your question seeing them greyed out soundtrack for example all of the 3rd... More than the phone or with a new network setting in the desktop app service you use ) new address! Streaming from a link, we 're still checking this file 's contents to make sure it 's to. The iOS app in days Reddit may still use certain cookies to ensure the proper functionality of our.... Versions could this be the problem? using the steps here still use cookies! Amp ; Voice are all greyed out and can not access any Services or.... If all else fails, read the post from @ John Babove 2017-10-22 07:07 PM the greyed out items be...