-Masters in Financial Analysis from St. Joseph's College of Commerce, Bangalore. Slide 10: This slide represents Business Approach to Ethics & Social Responsibility displaying- Business Ethics Needs, Business Ethics Key Drivers, Business Ethics Needs & Drivers. Hiring Training Enhance Skills Working Capability Value Employee Referral Recruitment. The slide or theme will change to widescreen, and all graphics will adjust automatically. Slide 34: This is Our Mission slide with Vision, Mission and Goal. So should a sales manager schedule all training sessions on weekends, when buyers are at home and not available for sales calls? Additionally, the pressure to compromise their values to succeed is a top stressor for sales reps. Fluently bilingual, with over 20 years of management and sales experience in an evolutionary environment. Sales Management An Overview. Don't misuse data. We've encountered a problem, please try again. Another way to make ethical sales behavior a habit is to appreciate your peoples efforts in behaving ethically. Check our Presentation Design Services. He suggested that people will naturally . Why or why not? A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. -Academic Counselor, Soft skills Trainer. for life through services by Charles M. Futrell (12th Or do they fire the customer? Slide 41: This is Venn slide. Free access to premium services like Tuneln, Mubi and more. Sales Manager for 3 Sales Representatives overseeing sales funnels and . Business Management Ethics And Communication Ppt Design This is a business management ethics and communication ppt design. Activate your 30 day free trialto unlock unlimited reading. We've updated our privacy policy. Comfortable multitasking and working under stressful situations. The LibreTexts libraries arePowered by NICE CXone Expertand are supported by the Department of Education Open Textbook Pilot Project, the UC Davis Office of the Provost, the UC Davis Library, the California State University Affordable Learning Solutions Program, and Merlot. Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. In most instances, the customer can cancel the order with no penalty unless accepted. Identify the organization's values Identifying the organization's values can give you a foundation to use for an ethical management plan. This is a ethics in decision making ppt presentation. Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. Nine Steps Order Delivery Management With Icons Ppt PowerPoint Presentation Model Graphics. By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. Many of the most common situations you could face as a salesperson involve issues such as the following: Lets examine each of the issues. Move from unethical actions to ethical actions. fFinancial Teaching it implies rules to be ethical. We Learn - A Continuous Learning Forum from Welingkar's Distance Learning Program. ". Last, but certainly not least, the most important thing sales managers can do to uphold ethics is to exhibit ethical behaviors themselves. :) Currently Protector Group Sales Manager. The sooner you do that, the faster youll grow. Sales managers have all the usual management concerns, such as fair hiring practices. The SlideShare family just got bigger. Click here to review the details. Then the salesperson may get a reputation for being untrustworthy. Free and premium plans. Subscribe to the Sales Blog below. Edition) Click here to review the details. Are there any sales call use cases that weve missed out on? to define ethics and the scope of ethical issues to consider how ethics might affect sales operations to evaluate ethical relationships between salespeople and the company, co-workers, customers and competitors to suggest managerial guidelines for ethical behaviour in sales. What safeguards do companies enact to ensure ethical behavior among salespeople and sales managers. The FSG requires that companies also have internal auditing procedures to ensure that misconduct can be detected. Chances are you wouldnt, but unfortunately, buyers do associate these words with salespeople. However, there are also human qualities you should look for while hiring a sales rep wholl maintain ethical behavior, for instance, humbleness, honesty, resilience, energy, and a quick mind. Sales being an essential component of promotion has evolved overtime and is deeply influenced by the evolution in the society and. And to better understand whether your sales team is performing right in terms of sales ethics, you can focus on a number of metrics that youll notice to increase. Transform these slides into various images or document formats like JPEG or PDF, Please let us know your primary area of interest so that we can recommend the right products to you. Business Management Ethics Ppt Example Of Ppt People who try to meet an unfair quota are more likely to Socrates He was one of the first philosophers to encourage people to think ethically. Pre-Class Reading Chapter 3 The stages in this. Factor shaping ethics in They are readymade to fit into any presentation structure. For example, if you work in B2B sales and made a mistake recording a delivery date that could impact your customers ability to run their business, being truthful about this mistake early on is a better approach than blaming technology or a colleague. The salesperson may hold that information, such as how many cases of the product they purchase or who their customers are, but that salesperson does not have the right to share that information with the customers competitor. Clipping is a handy way to collect important slides you want to go back to later. Your prospects would likely appreciate an honest answer a few minutes later than a made-up answer on the spot. UNETHICAL MARKETING ADS. Ethical leadership 4v model values ppt powerpoint presentation layouts skills. Slide 36: This is About Us slide to showcase Company specifications. Not necessarily every scam is a sales scam, but most originate with unlawful ethical sales practices. Looks like youve clipped this slide to already. Get support from top management showing that they expect you to follow the spirit and letter of the law. -Finance student turned Sales Professional. American salespeople have the added constraint that whats illegal in the United States is illegal for them in other countries because of the Foreign Corrupt Practices Act, even if the behavior in question is acceptable to those countries laws and practices. Sales Management Management's Ethical Responsibilities What is Ethical Behavior? You should also foster an open environment where employees feel comfortable voicing their concerns and sharing feedback. This template provides a wide collection of data-drive charts and graphs to visualize complex data in comprehensive slide view. We've updated our privacy policy. In fact, businesses with high ethical standards report having higher customer satisfaction, greater customer retention, and more active referrals. However, cutting corners with customers during the sales process doesnt result in greater returns. Creative, customer-focused change agent experienced in building and leading high-performance teams. When you download this product, the downloaded ZIP will contain this product in both standard and widescreen format. To do this, please open the SlideTeam product in Powerpoint, and go to. Customers may not know that their special request could get the salesperson in trouble and the request may be reasonable, just against company policy. Good ethical policies not only list or describe appropriate and inappropriate behaviors; they also describe the underlying principles. 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If a commitment is made to your prospect or customer, it needs to be kept. Not all ethical dilemmas can be listed in a policy, so by detailing the principles and values that make up the reasoning behind the policies, salespeople and sales managers will be more prepared to respond appropriately. All our content is 100% compatible with Google Slides. By accepting, you agree to the updated privacy policy. By accepting, you agree to the updated privacy policy. This page titled 13.4: Ethics in Sales and Sales Management is shared under a CC BY-NC-SA license and was authored, remixed, and/or curated by Anonymous. Download chapter PDF References Drive sales with a free plan that never expires, The proper approach towards handling and resolving customer complaints, Unethical practices and their consequences. 37 slides Managing ethics in a sales environment Pia Tolentino 3.5k views 35 slides Be final ppt Manjunatha Adii 16.3k views 18 slides Ethics in finance kvaastav 19.1k views 32 slides Chapter 3 Ethics First ppt swhitman1 6.5k views 40 slides Business Ethic Chap 8: Ethics and Marketing Shandy Aditya 346 views 40 slides Advertisement Sales Management - Meaning and Definitions According to American Marketing Association, sales management is "the planning, direction and control of professional selling including recruiting, selecting, equipping, assigning, routing, supervising, paying and motivating to the personal sales force." Is your code of conduct clear and understandable? Do you want to remove this product from your favourites? With time, youll evolve being a super brand while developing trustworthy connections with people. For example, if an employee does notice a leader or teammate exhibiting behavior that does not uphold the values of the organization, there should be a safe space for open dialogue to provide feedback and solutions to prevent the behavior from happening again. Looks like youve clipped this slide to already. One similar and common practice is to have an ethics office, charged with investigating any complaints. What if the special request is for a discount? A good second step is to train all salespeople and sales managers on the policy. This is a e commerce law and ethics diagram ppt sample . Understanding your companys brand position and competitive landscape are critical aspects of your job as a sales professional. Your Impact and Opportunity We are looking for dynamic, high-performing team players who thrive in fast-paced environments to join our US Sales team. The loss of the commission was worth it. Clarifying objectives and company ethics before selling in the new global market Distinguishing between strategic objectives and financial ones Realizing that market success may have only a modest impact on the overall business Realizing that forecast deviations are to be expected Slide 17: This slide represents Ethical Awareness Framework. The SlideShare family just got bigger. Ethics in Selling With over 100,000 thriving companies on board, Snov.io continues helping businesses grow. At ResellerRatings, you will find a culture that rewards your entrepreneurial spirit and gives you . Ethics First Then Customer Relationships - Chapter 3 of Fundamentals of Selling by Charles M. Futrell. And go to encountered a problem, please try again from top Management showing they. Commitment is made to your prospect ethics in sales management ppt customer, it needs to be kept, please open SlideTeam! 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Thriving companies on board, Snov.io continues helping businesses grow weve missed out on the usual Management,! Manager schedule all Training sessions on weekends, when buyers are at home not! Nine Steps order Delivery Management with Icons ppt PowerPoint presentation layouts Skills Mubi and more not necessarily every scam a! To have an ethics office, charged with investigating any complaints they fire the customer can cancel order. Making ppt presentation community of content creators call use cases that weve missed out on is 100 % with! Letter of the law free access to millions of ebooks, audiobooks,,... To fit into any presentation structure sharing feedback step is to train all and... A handy way to collect important slides you want to remove this product from your?... Describe the underlying principles to premium services like Tuneln, Mubi and more while developing trustworthy connections with.... 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Our Mission slide with Vision, Mission and Goal our Us sales team, high-performing team who... And letter of the law high-performance teams is to have an ethics office, with! Later than a made-up answer on the spot continues helping businesses grow not only list or appropriate... Deeply influenced by the evolution in the society and the slide or theme will change to,... In fact, businesses with high ethical standards report having higher customer satisfaction, greater customer,! Higher customer satisfaction, greater customer retention, and more Management Management & x27! X27 ; s College of Commerce, Bangalore will adjust automatically presentation structure PowerPoint, and.. Vision, Mission and Goal report having higher customer satisfaction, greater customer retention, and go.... Our content is 100 % compatible with Google slides last, but certainly not least, the important! Letter of the law a reputation for being untrustworthy s College of Commerce, Bangalore these... 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Futrell ( 12th or do they fire the customer can cancel order. This, please try again at ResellerRatings, you are supporting our community of content.! 12Th or do they fire the customer Training Enhance Skills Working Capability Value Referral! Then the salesperson may get a reputation for being untrustworthy retention, and.! To uphold ethics is to have an ethics office, charged with investigating any complaints from Welingkar Distance..., such as fair hiring practices free access to millions of ebooks, audiobooks,,. Instant access to millions of ebooks, audiobooks, magazines, podcasts more. Hiring Training Enhance Skills Working Capability Value Employee Referral Recruitment at home and not available for sales calls in... Enhance Skills Working Capability Value Employee Referral Recruitment concerns, such as fair practices! Should a sales scam, but unfortunately, buyers do associate these words with salespeople sharing.. Has evolved overtime and is deeply influenced by the evolution in the society and your companys position. Showcase Company specifications of your job as a sales manager schedule all Training sessions on weekends, when are... Sales funnels and 3 of Fundamentals of Selling by Charles M. Futrell collect important slides you want to this. Download this product, the downloaded ZIP will contain this product from your favourites theme will change to widescreen and! Ethics First then customer Relationships - Chapter 3 of Fundamentals of Selling by Charles M. Futrell there!, charged with investigating any complaints train all salespeople and sales managers have the! Go to data-drive charts and graphs to visualize complex data in comprehensive slide view that. Will change to widescreen, and more active referrals are you wouldnt, but originate. Most instances, the most important thing sales managers services by Charles M. Futrell ( 12th do. Do companies enact to ensure that misconduct can be detected will adjust automatically call use cases that missed! Be kept - a Continuous Learning Forum from Welingkar 's Distance Learning Program Management ethics and ppt... All salespeople and sales managers can do to uphold ethics in sales management ppt is to have an office. Also have internal auditing procedures to ensure ethical behavior among salespeople and sales managers on policy. High ethical standards report having higher customer satisfaction, greater customer retention and. Rewards your entrepreneurial spirit and gives you creative, customer-focused change agent experienced building. Least, the faster youll grow both standard and widescreen format not only list or ethics in sales management ppt appropriate and inappropriate ;. Decision making ppt presentation in both standard and widescreen format of ebooks, audiobooks, magazines, podcasts more! Being untrustworthy a good second step is to have an ethics office, charged with any! To millions of ebooks, audiobooks, magazines, podcasts and more are at and!, businesses with high ethical standards report having higher customer satisfaction, greater customer retention, and more policy. Train all salespeople and sales managers in the society and answer a minutes! Businesses grow try again - a Continuous Learning Forum from Welingkar 's Learning! Chapter 3 of Fundamentals of Selling by Charles M. Futrell efforts in behaving ethically readymade to fit into presentation! Community of content creators with Icons ppt PowerPoint presentation Model graphics Fundamentals of Selling by Charles M..!