We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. Keep in mind it's a resort, so things are gonna be Walmart cheap. Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. 20 min if your lucky. We didn't go on the trip okay but now you're digging in our pockets where you're affecting our bills.". The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. Room check-in does not begin until 4:00 p.m. or as your room becomes available. Please see our partners for more details. Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. Larger items, such as luggage, will need to be kept in your room or vehicle. Lowest Rate Guarantee! We had a standard room with 2 adults and 2 kids (17 &8). Get browser notifications for breaking news, live events, and exclusive reporting. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. Lock in the lowest price from these sites. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. It forces the kids to be active and as the quests get harder the problem-solving gets harder. It's vacation so we splurged for one meal. Please note that inflatable toys are not allowed in the water park. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. Please note that inflatable toys are not allowed in the water park. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. Guests are permitted to bring their own life jackets. The gathering limit will also be rescinded on this date. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. Tax exemption is not available at the Grand Mound location. Accessible suites are labeled as such and marked by an accessible icon within the booking process. What can I do if someone gets sick before we arrive? Does the resort have on-site restaurants? Each suite has a microwave and an efficiency style refrigerator, approximately 3' tall and 2' wide. Having now seen them (but not rented), we would NOT rent one in the future. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. No thanks! If you would like information on a full service kennel in the Grand Mound area, select one of the links below. Will my suite be pre-assigned prior to my stay? Am I able to charge things back to my room? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Buckhorn Exchange, Gift Shop sells a few essential toiletries in case you forget to pack them. Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. The rate also includes parking, and access to all events. Qu necesito mostrar cuando llegue al resort? You are subject to the best available rate on these new dates. They cannot be used for packages or any onsite charges. What time can you use the waterpark at Great Wolf Lodge? The resort's six-story hotel, 95,000-square-foot . Is there a need for sunscreen? Its as awful as it sounds and theres no way to avoid it. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. What do I do? Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Can I bring food or beverages from home or an outside restaurant into the water park? I again contacted customer service via email, no response this time. Are there vending machines in the resort? Afterwards I chatted to try to cancel the reservation #32780018. We look forward to welcoming families back to our resorts and creating more howling fun moments. "It was our 3-year-old's birthday," she said. 2501 Great Wolf Drive. If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Check-in time begins at 4 p.m. or as rooms become available. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. Yes, the water park is kind of a dystopian nightmare. Both were great and service was good. Please view our terms and conditionsfor detailed information on our cancellation policy. We use green cleaning chemicals that also meet disinfection standards. On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. Are the waterslides wheelchair accessible? Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. Review tags are currently only available for English language reviews. Taxes and fees that are shown are estimates only. The place is way overpriced. COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. Review tags are currently only available for English language reviews. However, you are welcome to play in the water park as early as 1 p.m. Cards are authorized for $100 per night at check-in. This can be paid by credit card. ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. The majority of our water park is indoors. Points cannot be redeemed when booking by phone. The grand opening date is set for Thursday, Sept. 17. For anyone who complains about the price, try a week at Disneyworld! The waterpark giant thanked us for. Points are earned on qualifying stays of twonights or more. In those locations, all guests, ages 5 and older, are required to wear a face covering. Does Great Wolf Lodge offer birthday party packages? By providing us with information about your needs the Culinary Department can assist with your dining options. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. Our resort does not have a fitness center. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). This is customer service at its best. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. In a statement, Great Wolf Lodge cited the large gathering. The resort will close on Sunday, March 15 at 2 p.m. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. Please see a Pack Member for assistance. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). Walker tried and failed to get a refund; getting all kinds of conflicting stories. The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. Answer 1 of 11: Hi fellow US travelers! On 11/21/2021, I had procured a flight to California and subsequently booked a stay at Great wolf lodge Anaheim instead on 12/16/2021. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. Make great memories with your kids . Yes! Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. I called customer service to change our reservation to the Sandusky locationand NO DEAL. All credit card transactions are secure and personal information is not submitted to third parties. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. And if you haven't met Mr. Doug, you haven't met fun! What is the common attire and footwear for the water park? Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. Check-in time begins at 4 p.m. or as rooms become available. We had high expectations after it had been talked up by many of our friends.We arrived around 1PM on the day we were checking in. Gross.- Staff was very friendly. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. The water park was filthy Friday evening. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. ContactCustomer servicefor further assistance. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Our retail stores have swim diapers available for a nominal fee. The resort was supposed to re-open 3/22 (after being closed due to covid). The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. Material and methods: The triage and the treatment protocol were established based on the scientific data. They do not like big slides and they could spend all day in the lazy river / pool and just doing the smaller slides a bit. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. They were moderate and fun. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. Learn how to find your missing items by visiting the lost and found page. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. Cookie Settings/Do Not Sell My Personal Information. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . I liked the fireplace for a quick warm up after swimming. Checks cannot be used as a form of payment at the lodge, only for a deposit. Learn More About Great Wolf Resort's Privacy Policy. The story times and kids event are the same as when they first opened. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. This place is so out dated and overpriced. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. Once aware, we corrected the system error and began the process to secure refunds for these charges. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. Manage your expectations and youll have a great time, Very Good - Here are Some Helpful Tips for Newbies. We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. Does the lodge offer a commissionable rate for travel agents? That is where you will receive your keys and water park wristbands. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. 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