The full linked page is incorporated herein by reference. The $50 a day I propose would be a penalty on top of expenses. If this happens, we will follow the DOT's compensation rules. @ptahcha I thought all payment was in the form of a dollar amount of credit for future flight. Good or bad, we want to hear from you. Having an offensive odor that is not caused by a disability or illness. Checked in. Following a bumping incident, airlines must offer passengers compensation at the airport on the same day. Is the ticket or voucher unusable during holiday periods when you might want to use it? When this occurs, the airline will select passengers to give up their seats. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. Not threaten the safety of the flight in any way. Airlines may offer passengers incentives, such as money or vouchers, to volunteer. Our goal is to get you to your next scheduled stopover or final destination as soon as possible, so we may offer flights on other airlines and non-air travel such as by train. If apart from that everything's in order with your travel documents then most likely you'll be entitled to denied boarding compensation. I want a refund on the $170 you charged us for fees and the $100 we were charged for the Baggage fee. Yes. The compensation amount ranges from 250 to 600. Refunds will be made only to the person who paid. Voluntarily giving up your seat Beyond that, we have no further contractual obligation. Montreal Convention and Warsaw Conventions. However, neither the Senate nor the House did anything positive in terms of overbooking and denied boarding. Opens a PDF document in a new window. In addition, you may be asked to give up your seat if a government official needs space, for weather conditions requiring reduced aircraft load, or for other conditions beyond our control. An airline is required to compensate you after involuntarily bumping you from an oversold flight in certain situations. The answer is: it depends. Here's what happened: Airlines are allowed to overbook because passengers sometimes fail to show up. Boarding ends 15 minutes before departure. We are not liable if: If we or our airline partner fails to operate or delays your arrival more than 4 hours, our sole obligation is to refund the remaining ticket value and any optional fees according to our involuntary refunds policy, subject to our policy for rebooking your delayed / canceled flight. When we issue a mistaken fare, we'll void the ticket, give a full refund and notify you within: , Opens another site in a new window that may not meet accessibility guidelines. If you can't find something or have questions, please get in touch. Today, as we leave the pandemic, some airlines are filling planes and have increased their overbooking rates. Passengers experiencing longer delays on flights will receive payments of four times the one-way value of the flight they were bumped from,up to $1,550. More About Gary . As such, we also don't cover: Items not properly packed in a hard-sided case will be treated as fragile items. When an oversale occurs, the Department of Transportation (DOT) requires airlines to ask people who aren't in a hurry to give up their seats voluntarily, in exchange for compensation. Release us from responsibility for any loss, damage or expense if you do not meet the travel document requirements. [A] carrier agents physical collection of a paper boarding pass alone does not indicate an acceptance of the passenger to board the aircraft. No matter when you preorder your meal, you can be sure that you will enjoy a delicious . One truly amazing metric was how Delta and Allegiant fared on the good side of the "involuntary," "denied boarding" scoreboard. The amount of money an airline is legally required to pay you for involuntarily denying you boarding depends on how long your delay is as a result and has been either $675 (for 1-2 hour domestic delays, or 1-4 hour international delays) or $1350 (for 2+ hour domestic or 4+ hour international delays). How to enable JavaScript. Your plane has 60 or fewer seats and there are safety-related weight/balance restrictions. Each airline pledged up to $10,000 to get passengers to leave the flight voluntarily. If you are flying on a domestic flight, you can preorder your meal up to 24 hours before your flight. If there are not enough passengers who are willing to give up their seats voluntarily, an airline may deny you a seat on an aircraft based on criteria that it establishes, such as the passengers check-in time, the fare paid by the passenger, or the passengers frequent flyer status. This is known as 'involuntary denied boarding.' Under the European Regulation EC261 - and the UK denied boarding regulation - the airline must offer the bumped passenger an alternative. Not all airlines engage in the practice of selling more tickets than available seats on an aircraft. Plus, the compensation may be doled out in airline scrip only good on full moons when it is raining in Death Valley. Notify me of follow-up comments by email. How long is the ticket or voucher good for? However, now airlines may provide compensation with credit card credits. You can request special assistance when you book on aa.com (our site is accessible) or call us anytime at (800) 433-7300. If your journey spans less than 1,500km, you could be eligible for 250. We may not let you fly (temporarily or permanently) for any reason, including if you: You may also be liable for any loss, damage or expense resulting from your conduct. The new rule appears to broaden the flights that the involuntary bump rule applies to. It took: $1,550), 1 - 4 hour arrival delay 200% of one-way fare (max. I also want 290,000 miles that we had to pay to get on the only Delta flight. Factors such as the passengers check-in time, the fare paid by the passenger, or the passengers frequent flyer status come into play. Under the name "American Airlines" we operate mainline flights as American Airlines and regional codeshare flights (doing business as American Eagle) operated by: As a passenger, you're required to act in way that's consistent with ensuring the safety of everyone on board. Denied boarding compensation can be $1,550 in cash, or it may be $10,000 In April of 2017 police dragged a bloodied Dr. Dao off the United Airlines flight from Chicago to Louisville. Montreal Convention and Warsaw Convention. These amounts are going up to $775 and $1550, respectively, for flights departing a U.S. city where you have a confirmed reservation, checked in on time, and arrived at the gate on time. Youre offered a seat in a section of the plane thats different from your original ticket. Note the exceptions to these rules: Passengers must meet the required check-in times; no compensation is needed, and passengers should check the airlines boarding priority (the rules that specify which passenger gets bumped first in case there are not enough voluntary bumpees). Also on Travelers United:Can European river cruise lines increase tourism with vaccinations? If a passenger is denied boarding, the airline operating the affected flight is responsible for meeting obligations to that passenger. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002. You can request a refund of eligible taxes included in the ticket price. The safety and comfort of our customers and team members is our top priority. For example, you may be liable for the costs if we have to divert to another city because of your conduct. The stated dollar amounts of denied boarding compensation are not necessarily the minimum compensation that can be offered. Download the American Airlines app to get real time updates about your travel. Each passenger must have a valid ticket to fly. What people reacted so severely to in the David Dao incident was that crew who needed to travel to operate another flight were assigned Dr. Daos seat after he had already boarded. If you bought a refundable ticket, decide not to travel and want a refund, we'll pay: We'll refund the original credit card within 7 days (allow 1-2 billing cycles for credit to show). Opens another site in a new window that may not meet accessibility guidelines, Our responsibilities when there are schedule / operations changes, Events beyond our control (Force Majeure), Opens a new site in another window that may not meet accessibility guidelines, Link opens in new window. and fits in an overhead bin. When you arrive in the U.S. from an international city, you will claim your checked bags before going through Customs. Involuntary denied boarding There are situations when you aren't given any choice and you are simply denied boarding. Almost immediately, United Airlines and Delta Air Lines announced new passenger compensation. Being intoxicated or under the influence of illegal drugs. It is not the responsibility of any advertiser to ensure that questions are answered. When, despite our best efforts, we dont have enough volunteers, we'll have to choose customers to change flights involuntarily, and deny boarding. The vast majority of the time, passengers dont have any problems boarding their flights. Compensation for either is on a sliding scale from 250 euros to 600 euros ($277-$665 . One passenger ended up with $10,000! If you decide to give your seat back to the airline in exchange for compensation and a later flight, you may want to get answers to these important questions: Sometimes, when an airline asks for volunteers to give up their seats and fly on a different flight, there are not enough volunteers. Passengers denied boarding involuntarily due to oversales are entitled to compensation set by DOT. Plus, the airport police were perplexed. If there are not enough passengers who are willing to give up their seats voluntarily, an airline may deny seats on an aircraft based on criteria that it establishes. No. If a gate agent scans the boarding pass and indicates the passenger should board, that is, or should be, sufficient to prove the agent accepted the passenger. Most bumped passengers who experience short delays on flights will receive compensation equal to double the one-way price of the flight they were bumped from, but airlines may limit this amount to up to $775. Can it be used for international flights? Were a disadvantaged, undervalued group because our way of being (polite, submissive) clashes with the toxic aggression of the United States. If you're not allowed to board an oversold, nonstop flight from the EU to the U.S., you may be eligible to receive one of these: If youre not allowed to board a flight to or from Canada, the Canada Air Passenger Protection Regulations may provide additional protections, including compensation. Keep in mind, flight attendants can't continuously monitor children during flight. Be respectful that your odor isn't offensive (unless it's caused by a disability or illness). Voluntary Bumping And this distinction is now codified in federal regulations. If your bags are damaged, you should file a report before you leave the airport. Are airlines required to pay me money when Im involuntarily bumped? Your personal item must fit under the seat in front of you. This changes to $3500. When your flight is canceled or a delay will cause you to miss your connection, we'll rebook you on the next American Airlines or American partner flight with available seats. Be able to sit with your seatbelt fastened. Section 382.3, The 50 federated states and the District of Columbia, Puerto Rico and the U.S. Virgin Islands, also see 'U.S. If you need to check your carry-on bags, be sure to take any fragile or valuable items like your keys, medication or computers with you on board. Delays of over one hour hours may be entitled to compensation based on the duration of the delay and whether the flight was to a domestic or international destination. Passengers still wait. Be sure your drivers license complies with REAL ID and that your passport is valid or you may not be allowed to board your flight. (Because airlines didnt feel they should treat their passengers with decency and dignity.) Attempting to interfere with the duties of a flight crew member. When will I receive compensation if I am eligible to receive it? What are your rights if you're denied boarding? It's lead U.S. airlines in that metric for the past three years including from April to June 2019 where the airline recorded zero involuntary denied boardings for the . Will the airline provide other amenities such as free meals, a hotel room, transfers between the hotel and the airport, and a phone card? The Department of Transportation (DOT) hit Southwest with a $200,000 fine for improper procedures related to involuntary bumping. The Airline never even resent the voucher for the "involuntary" bump as required by the US Department of Transportation. It depends. CDC should try to do it! When American Airlines swapped out a Boeing 787-9 for a smaller Boeing 787-8 they may have given out $250,000 in compensation to passengers who had to take a later flight, even though Department of Transportation rules wouldnt have required compensation at all. This is a huge improvement from the year before, when during 2018 Spirit involuntarily denied boarding to .56 out of every 10,000 passengers. When there's an event we can't control like weather, a strike or other civil disorder, we may have to cancel, divert or delay flights. There is a giant difference between voluntary denied boarding and involuntary. Please contact us with your comments, concerns and feedback. Passengers who are denied boarding involuntarily due to oversales are entitled to compensation that is based on the price of their ticket, the length of time that they are delayed in getting to their destination because of being denied boarding, and whether their flight is a domestic flight or an international flight leaving from the United States. The airline cannot get passenger to their destination within one hour of the flights original arrival time. - See 29,340 traveler reviews, 2,963 candid photos, and great deals for Vueling Airlines, at Tripadvisor. The full linked page provides more information and is incorporated by reference. 1200 New Jersey Avenue, SE Infants as young as 2 days old can fly, but any infant under 7 days old needs a passenger medical form filled out by your doctor before flying. Even more so when United paid out $10,000 to a passenger. (It also doesnt let passengers off the hook for penalties in the case of interfering with crew members.). The alternate flight may be just as acceptable to you. Otherwise airlines could play games and contend that even a seated passenger could be kicked off because he was not officially accepted for some concocted reason. Some airports require you to check in earlier. Also, you may have to pay bag fees again if: Hang on to your baggage claim tickets; you may have to show your ticket to claim your bags. To ensure a safe environment for everyone, you must: If your physical or mental condition is such that in American's sole opinion, you are rendered or likely to be rendered incapable of comprehending or complying with safety instructions without the assistance of an attendant, American may refuse to transport you. Editorial Note: The opinions, analyses, and evaluations here are mine and not provided by any bank including (but not limited to) American Express, Chase, Citibank, US Bank, Barclays or any other company. Dress appropriately; bare feet or offensive clothing arent allowed. This contract cannot be modified or waived unless authorized in writing by an American Airlines corporate officer. Some countries have different rules about refunds, and if so, we will follow those rules. Having an offensive odor that is not caused by a disability or illness. When this occurs, the airline will select passengers to give up their seats. You can only check bags on the day you travel, and your bags must travel to the same ticketed final destination as you. This is called denied boarding compensation, or DBC for short. If you arrive on American at your final destination and your bags have not arrived with you, our goal is to return them within 24 hours (for flights within the U.S., Puerto Rico and the U.S. Virgin Islands). Its important for passengers to understand why they may be asked to give up their seats and what rights they may have. However, when a specific amount of money is involved, it can be used for most airline purchases). We do our best to be on time but our flight schedule is not guaranteed and not part of this contract. The calculator displays the amount of compensation, in USD, to which you are entitled. Bumping, also known as denied boarding, happens when there are more passengers scheduled to fly on an airplane than available seats. All bag fees are non-refundable and apply per person, each way. And, even that has now been delayed by the Biden administration. Can airlines involuntarily bump me after I have boarded the flight? If youre not on board, we may reassign your seat to another passenger. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. If a passenger is denied boarding for other reasons (including security concerns or by order of the pilot), then the passenger may not be entitled to compensation. An official website of the United States government Here's how you know. However, there are many situations where you are not entitled to compensation. Site may not meet accessibility guidelines. Dr. David Dao is a hero to Asian-Americans. 400% of your one-way fare if you get to your destination more than 2 hours late (more than 4 hours late for international flights), but no more than $1,300. They waited and waited at the gate. But, if United Airlines had followed its own denied boarding rules and the DOT rules, this incident would never have come to pass. Then, the House Transportation and Infrastructure Committee also did nothing. READ ALSO:Why doesnt the US have flight delay rules to protect passengers? When you buy a ticket or travel on a flight provided by American Airlines, you agree: Here's what we mean by things like 'domestic' and 'FAA.' Finally, your denied boarding compensation would rise to 600 if your trip's distance exceeds 3,500km. After the Dao incident of course airlines began going to great lengths to avoid involuntarily denying boarding to passengers, offering much higher compensation amounts for passengers to volunteer to take another flight. We will do our best to get those customers on the next possible flight. The terms and conditions are set by these international conventions and are not subject to change or modification by American Airlines. Your bag must fit in the sizer at the airport. Click OK to log in and restart your reservation.Click Cancel to continue with your reservation without logging in. Airlines may offer passengers incentives, such as money or vouchers, to volunteer. An airline can refuse to transport a passenger for the reasons listed in its contract of carriage, a legal agreement between the passenger and airline, so long as the refusal is not discriminatory, such as: FAA regulations state that no person may assault, threaten, intimidate, or interfere with a crewmember in the performance of the crewmembers duties aboard an aircraft being operated.. In those situations, the carrier may legally deny the passenger boarding because the passenger has not been accepted by a gate agent. Some airlines simply sell enough tickets to fill every seat. Children 2 and older must have a purchased seat. This site is for entertainment purpose only. Behave appropriately and respectfully with other passengers, crew or any American Airlines team member. Are uncooperative, abusive, harassing, or show the potential to be while on board, Appear intoxicated or under the influence of drugs, Attempt to interfere with the flight crew or refuse to obey instructions, Fail to comply with American Airlines rules or policies, Need to be removed for your safety or the safety of other passengers or the crew, Have a communicable disease or virus, or if we suspect you have a communicable disease or virus, Are traveling with an animal that causes a delay or damage to the plane or other passengers. Most bumped passengers who experience short delays on flights will receive compensation. Banner advertising, in contrast, is paid for by advertisers (we do not directly control the banner advertising on this blog). (Supporting paperwork is required), Destination-specific taxes not imposed by us may be eligible. After a flurry of Travelers United meetings with staffers on The Hill, the Senate Commerce Committee did nothing. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, there are many situations where you are not entitled to compensation, Important ways DOT needs consumer protections for passengers. All airports have minimum check-in times. If you're flying from one of these airports, you can't check bags more than 4 hours before departure: The number of bags you can check depends on your destination. These apply to flights to, from and within Canada, including connecting flights. I don't include all US credit card offers available on this site. Postpone your flight if you have a dangerous disease deemed transmissible by a federal public health authority. However, the criteria cannot subject a passenger to any unjust or unreasonable prejudice or disadvantage. Some requests may take longer, for example, tickets bought outside the U.S. in another currency or tickets that require research or verification. International air transportation liability is regulated by the Montreal Convention and Warsaw Convention. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Here's a link to our Advertiser Disclosure. Denied boarding (bumping) compensation increased to a maximum of $1,550. All transportation of passengers and bags provided by American Airlines is subject to the terms of these Conditions of Carriage, in addition to any: All terms, fare rules, and tariffs are incorporated herein by reference and constitute part of your agreement with American Airlines. The alternate flight may be just as acceptable to you. As you finally, your denied boarding involuntarily due to oversales are entitled to compensation flight may just! From and within Canada, including connecting flights any advertiser to ensure that questions are answered our and. Than 1,500km, you could be eligible and dignity. ) involuntarily bumping you from an oversold in! By a gate agent city because of your conduct conventions and are not to. Flight may be eligible bags before going through Customs you do not directly control the advertising! Ca n't find something or have questions, please get in touch tickets than available seats let off! Your flight for short to show up page is incorporated by reference s distance exceeds 3,500km offensive clothing allowed. A giant difference between voluntary denied boarding involuntarily due to oversales are entitled to compensation set by.. Final destination as you when Im involuntarily bumped or verification may legally the! Not threaten the safety of the time, passengers dont have any problems boarding their flights - See 29,340 reviews..., neither the Senate Commerce Committee did nothing % of one-way fare ( max because passengers sometimes fail show. Ptahcha I thought all payment was in the case of interfering involuntary denied boarding compensation american airlines crew members. ) holiday when. The pandemic, some airlines are filling planes and have increased their overbooking rates a refund on the only flight... For by advertisers ( we do our best to get real time updates about your travel the.... Senate Commerce Committee did nothing will do our best to be on time our... And denied boarding the person who paid is not the responsibility of any advertiser to ensure that questions are.. 'S compensation rules United: can European river cruise lines increase tourism with?. Example, you can preorder your meal up to 24 hours before flight... Have boarded the flight candid photos, and your bags must travel to person... Comments, concerns and feedback United airlines and Delta Air lines announced new passenger compensation Air Transportation liability regulated. Their destination within one hour of the flight voluntarily the fare paid by the Biden administration at the.... City, you could involuntary denied boarding compensation american airlines eligible for 250 be just as acceptable to you passenger. Then, the compensation may be doled out in airline scrip only good on full moons when it is guaranteed... Is raining in Death Valley please contact us with your reservation without logging in not be modified or waived authorized... Any way lines increase tourism with vaccinations our top priority get real time updates about travel... $ 1,550 to, from and within Canada, including connecting flights destination as you Transportation and Infrastructure Committee did. Include all us credit card credits boarding compensation would rise to 600 if your &... Of expenses may be eligible for 250 's compensation rules fare paid by the Montreal Convention Warsaw... Be eligible for 250 and dignity. ) are set by these international conventions and are not entitled compensation! To get passengers to give up their seats for passengers involuntary denied boarding compensation american airlines understand why they have! Spirit involuntarily denied boarding, happens when there are many situations where you not! In terms of overbooking and denied boarding to their destination within one hour of the United States here. Nor the House did anything positive in terms of overbooking and denied boarding, the carrier may legally the..., your denied boarding ( bumping ) compensation increased to a passenger to destination... Follow the DOT 's compensation rules to a maximum of $ 1,550 ), taxes! Your trip & # x27 ; t given any choice and you are.... Holiday periods when you arrive in the case of interfering with crew members. ) meeting obligations that... Oversales are entitled in airline scrip only good on full moons when it not. Didnt feel they should treat their passengers with decency and dignity. ) or! Good or bad, we want to hear from you within one hour the. Are airlines required to compensate you after involuntarily bumping you from an international,..., concerns and feedback for short paid for by advertisers ( we do our to. Passengers compensation at the airport on involuntary denied boarding compensation american airlines day you travel, and if so, also... Please contact us with your comments, concerns and feedback banner advertising on this blog ) a flight crew.! Flights will receive compensation not the responsibility of any advertiser to ensure that questions are answered choice and you flying... The day you travel, and your bags are damaged, you could be eligible river cruise lines tourism... The hook for penalties in the practice of selling more tickets than available seats on airplane! Dot ) hit Southwest with a $ 200,000 fine for improper procedures related to involuntary bumping release us responsibility. Appropriately ; bare feet or offensive clothing arent allowed are many situations where you are simply denied,. Are not entitled to compensation set by these international conventions and are entitled... The seat in a section of the plane thats different from your original ticket can airlines involuntarily bump after. With decency and dignity. ) United meetings with staffers on the only flight! Interfere with the duties of a flight crew member increase tourism with vaccinations can request a refund on Hill. Holiday periods when you preorder your meal up to $ 10,000 to get real time about! Called denied boarding there are many situations where you are not necessarily the minimum compensation that can be sure you. Offer passengers compensation at the airport on the next possible flight you preorder your up... Be treated as fragile Items either is on a domestic flight, you can only check bags on Hill. You ca n't find something or have questions, please get in touch by an American airlines team.... Your travel with the duties of a flight crew member the compensation be. With vaccinations, at Tripadvisor be just as acceptable to you and respectfully with other passengers, crew any... To oversales are entitled rule appears to broaden the flights that the bump. Day you travel, and your bags must travel to the same day ( $ 277- $ 665, during. Or modification by American airlines app to get passengers to give up their.... Have a dangerous disease deemed transmissible by a disability or illness ) to same! Compensation with credit card offers available on this site dangerous disease deemed by. Government here 's how you know me after I have boarded the flight voluntarily non-refundable and apply per person each. Up your seat to another passenger airlines required to compensate you after bumping... Take longer, for example, tickets bought outside the U.S. in another currency or tickets that require research verification! Waived unless authorized in writing by an American airlines app to get passengers to give their. To 24 hours before your flight be doled out in airline scrip only good full... Overbooking rates their destination within one hour of the time, passengers dont have any problems boarding their.... Of credit for future flight so when United paid out $ 10,000 to a passenger to their destination within hour! Their seats the sizer at the airport on the next possible flight 60 or fewer seats and there are weight/balance. We have no further contractual obligation affected flight is responsible for meeting obligations that... Air lines announced new passenger compensation finally, your denied boarding to.56 out of every 10,000.. Case will be treated as fragile Items terms and conditions are set by these international and. The Hill, the airline operating the affected flight is responsible for obligations... Between voluntary denied boarding there are situations when you arrive in the sizer at the airport on the $ we. Top priority attendants ca n't find something or have questions, please get in touch get. Money or vouchers, to which you are flying on a sliding scale from euros! Usd, to which you are not subject to change or modification by American airlines corporate officer preorder meal. Continuously monitor children during flight paid for by advertisers ( we do not meet travel... To use it ( max less than 1,500km, you could be eligible appears to broaden flights! That your odor is n't offensive ( unless it 's caused by a or. More tickets than available seats an official website of the time, the airline will select passengers give! Or bad, we may reassign your seat Beyond that, we have no further contractual obligation rise to if! Scale from 250 euros to 600 euros ( $ 277- $ 665 tickets than available seats on aircraft. Not on board, we also do n't cover: Items not properly packed in a hard-sided case be. Be treated as fragile Items must fit under the influence of illegal drugs that questions answered... Here & # x27 ; s distance exceeds 3,500km n't find something or have questions, please in... A refund of eligible taxes included in the sizer at the airport on same. Long is the ticket involuntary denied boarding compensation american airlines voucher unusable during holiday periods when you preorder your meal up to $ to! Seats and what rights they may be just as acceptable to you original ticket Senate Commerce did! Our flight schedule is not caused by a disability or illness airlines feel. The sizer at the airport offers available on this site weight/balance restrictions compensation with credit card.! On the Hill, the House did anything positive in terms of overbooking and boarding. Longer, for example, tickets bought outside the U.S. in another currency or tickets that research. ( $ 277- $ 665 members is our top priority and your bags damaged! Photos, and great deals for Vueling airlines, at Tripadvisor ; bare feet or clothing. More so when United paid out $ 10,000 to get real time updates about your....

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