As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. My watch face popped off and took in moisture. My Versa 2 screen fuzzy and will not charge . Shop for VINSOC Electronics & Mobiles on noon. Use Discount Code: NOFEE at Checkoutfor FREE Activation! We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. If the scratches are too near the power button, it might damage the Fitbit. Could you please give me a contact customer service for Ireland? AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. 3 However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. A family plan covers one phone and 25 other household electronics, all for $15 a month. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. It looks like the Fitbit account you are currently signed in with already has a membership. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. Thanks to all authors for creating a page that has been read 168,910 times. Use Discount Code: NOFEE at Checkout for FREE Activation! Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Also, the cost may be prohibitive and not worth it. *This open box product may have visible dents or scratches. Thank you for signing up to iMore. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. It only covers defects in materials and workmanship, making it a manufacturers warranty. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. The deductibles are friendly, starting at $29 and not more than $99. Only send in the part of the device thats causing problems. 2 Take a bottle of toothpaste (non-gel). Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. Regarding how long Fitbits last, its actually hard to say. Only 1 1/2 years old. Only a tiny amount of water and toothpaste. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. How do I turn off and shut down my Fitbit? Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. It does not cover any software that comes with the device and consumables like the battery. Fitbit offers a limited product warranty. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. However, if they are near the clock, it's totally cool! If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. If it still doesn't work, please contact customer support or try again later. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Returns shipping; 30 days: Money Back, Replacement: The activation date is the day you set up your device. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. AKKO insurance is cheaper compared to competitors and more friendly. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Free shipping for many products! If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. Future US, Inc. Full 7th Floor, 130 West 42nd Street, So I know a thing or two about teaching others and creating how-to guides! Secondly, Fitbit does not issue any device exchanges. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. See the Fitbit. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. However, if you warranty expired, let us know which model so we can look at your options. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Search the help forums. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. And then, it started more lines and later it shut automatically. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. 2.5D rounded edge glass for comfort on the fingers and hand. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. Fitbit Customer Supportvia the above methods. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. If you can do without the more advanced health sensors of the Charge line, this pick can help . Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Any other toothpaste will be fine as long as it isn't gel. Protecting your device is not an option you should be debating. You will receive a verification email shortly. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Fitbit may issue you with a refurbished device if you make a warranty claim. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. Stay tuned for future updates. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. If you scratch your screen, Fitbit is not obligated to replace the device for you. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. It works, but I cannot see anything on screen or reset. If you kept the invoice included with the shipment, you might also find the serial number listed there. Sadly, this appears to be somewhat common for the Charge 4. Lets fix it! Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. The returnauthorisation number must be included along with your returned product. iMore is part of Future US Inc, an international media group and leading digital publisher. But insuring your electronic devices with the best phones and electronic insurer is a better choice. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. ). Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. For the full extended warranty policy, see Fitbit's Terms and Conditions. There was a problem. UU. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Fast shipping Same day shipping if ordered by 1PM Pacific. Get the low-down on all things Fitbit legal. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. It looks like the Fitbit account you are currently signed in with already has a membership. Refurbished products carry a 90-day warranty regardless of the place of purchase. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. By using our site, you agree to our. All accessories originally included with your purchase must be included with your return. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. Ask them for your serial number and confirm the email associated with your Fitbit account. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. Let me know if you have any questions present. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Know Your Fitbit Model When You Need a Repair. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. 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