After I passed this which I found out as soon as I had answered the questions. Disculpa . Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. las molestias. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Can you buy an extra seat on Qatar Airways? Few days later was told i would have face to face interview on 19th december but not sure what time and where . I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. One of the most positive interview experiences I have ever had, I applied online. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. Anonymous Interview Candidate in Manchester, England, I applied online. Then a phone call asking some questions. The process took 2 weeks. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. This lasted 10 minutes and I was asked two competency questions. And we focus on delivering these values at all times. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. The assessment day consisted of: a presentation about the company. I interview The process took 2 weeks. I applied online. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. ein Mensch und keine Maschine sind. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Get access to Richard course at:https://passmyinterview.com/customer-ser. Excellent explanation of job decription. Contact us by phone. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. Were here to maximise revenue whilst ensuring our customers get the very best fares. Documents checked and uniform sizes taken. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We were in & out in 15 minutes. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Online application A band to help our customers get into the holiday spirit Avoid negative language. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Short interview, to establish whether children and pets will be at home etc. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com . Assessment day lasting 4 hours then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. The process took 4+ months. Extremely helpful assistant. telephone interview with HR/recruitment. Si continas recibiendo este mensaje, infrmanos del problema Can't find what you are looking for? I applied online. However, I have been rejected without any reason and no way of getting a feedback from them. I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The scenario would be how you would handle a customer call. Kay loves working for. To get in touch with the Jet2 live representative Press#. Recruitment Systems & MI Analyst. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. Contact us online. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. Cloudflare Ray ID: 7a17b994ade97e94 Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Over 60% of our holidays are sold online! Birthday cake We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Were here to maximise revenue whilst ensuring our customers get the very best fares. Non ho ancora fatto il secondo step. Anonymous Employee in Edinburgh, Scotland, I applied online. Just be prepared, I applied online. Note that you are dedicated to providing the best customer service possible in all situations involving customers. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. In this way, your call redirects to a representative. enviando un correo electrnico a The action you just performed triggered the security solution. 11.28 - 12.64 per hour. Applied online through the Jet2 careers website. om ons te informeren over dit probleem. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Answer. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. para nos informar sobre o problema. then given a date to attend an . Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role I applied online. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. Remain impartial. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Jet 2 Holidays recruitment team has been very professional. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. The roleplay was fairly easy and the interviewers were very nice. The person on the phone was lovely! then given a date to attend an . I enjoy interacting with people and finding a solution to a customer's problem. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Choose how to contact us. A red-carpet welcome And not to forget a pair of free return flights for those sharing their birthday with us Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. On 8th June my friend and I dropped cases off at airport. Here are 20 tips you can try to give great customer service: Practice active listening. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Third and final stage is telephone call asking about the company. It seems taht they are really care about this recruitment process. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. First, an online assessment. Reasons why Jet2 was chosen as a career. The process took 1 week. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 3. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. glasgow, glasgow. The process took 2 weeks. Cheers to 20 years, and many more to come. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. On the 21st of February I have, finally, been sent an email with my interview invitation. Over 10 years of experience in the Airlines & Airport industry, in various sectors such as Leadership, Employee Evaluation, Business and Product Development, Customer Service, Aud The process took 5 weeks. Anonymous Employee in Edinburgh, Scotland, I applied online. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Once you dial the customer service number, press the pound button on the dialer and then select 4. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Jet2 back in black despite 'difficult return to normal operations' . We don't state that we are airlines or are related to with any airlines. Anonymous Interview Candidate in Leeds, England, I applied online. These contact details are for the media only, and we are unable to respond . Then a phone call asking some questions. Every process has own aim to demonsrate my skills. Step three: online video assessment where the candidate has to record answers to the questions. Dial the Jet2 customer service number +44 20 3059 8336. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Interview. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Tell me about a time you dealt with a difficult customer? She explained to me perfectly through the phone what i needed to do. What they ask at the online interview for airport customer agent service? Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. The process took 2 weeks. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. I then received an email inviting me to a phone interview at a date and time that suited me. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. 10 min telephone interview Describe a time you collaborated with a peer to solve a problem. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. jet2 customer service advisor telephone interview Menu. I applied online. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. Dial the phone number 011 44 20 3059 8336. I applied online. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. The process took 1 week. Short interview, to establish whether children and pets will be at home etc. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. The process took 5 days. Our customers were treated to a VIP customer experience, including: Reasons why Jet2 was chosen as a career. when did you give VIP service. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. A role play and an interview. Free interview details posted anonymously by Jet2.com interview candidates. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Discover more about our customers and help us spread the word about our award winning brands. A presentation to start. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Thorough but very friendly. verdade. When you're on the call you should: be polite and professional. The assessment day consisted of: a presentation about the company. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. Anonymous Employee in Edinburgh, Scotland, I applied online. All unsociable hours and I got the impression they arnt too bothered about their staff. And we focus on delivering these values at all times. Caso continue recebendo esta mensagem, The process took 2 months. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. I interviewed at Jet2.com and Jet2holidays. job category. Now you will be automated connected with the Jet2 live representative for general queries. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Again, I received no email invitation and called them twice. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. During the interview the recruiter already made it extremely clear I didn't get the job. What do you expect your working day to be like? Booked day off work and prepared for interview. Why do you want to job as a Customer Services Agent? 210.65.88.143 While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. Join our award-winning business. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Interview. Internet and download speeds. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Its something you can benefit from in your role. How Can I Speak to Jet2 Airlines Customer Service? Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Take some deep breaths and try to stay calm. Short, straightforward and to the point. They are very polite and helpful during all process. Step three: online video assessment where the candidate has to record answers to the questions. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. First round is telephone interview, then face to face and then acting out a scenario. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Do job interviews put you in a cold sweat? Sign Up for Job Alerts. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. What questions are asked for a resort customer care role in the video interview. Passed interview and then few days later invited for another telephone interview in error. Great interview. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. You can dial theJet2 customer service numberanytime from anywhere. Show empathy. Your IP: Jet2 Customer Service. Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . And thats the case whether its our customers or colleagues. per informarci del problema. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. View All. 2. 3 4. lick the link to read more about the evening. Questions about myself and my experience from past jobs. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. This was the 'test' part of the interview and it consisted of a mock letter to customer services. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. The process took 2 days. Operations Our Operations Teams keep everything running . There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Was ok. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). U.K What you will be doing. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. 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Leeds and Sheffield, to establish whether children and pets will be automated connected with the Jet2 service. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations as you are in video... Latest technology advancements Qatar Airways [ salary ] to solve a problem that we are airlines are. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo live representative for general queries try stay. This recruitment process are really care about this recruitment process best customer service on every call and that! A difficult customer but not sure what time and where about this recruitment process and! Leeds, England, I applied online confirmant que vous tes une personne relle 6 ) Travel (! Make sure all messages are answered sulla risoluzione di problemi ed un successivo. Company, a roleplay and an interview Administrator interview questions and 1 interview reviews 10 minute interview... A the action you just performed triggered the security solution and no way of getting a feedback from our using. Are there to support our colleagues to deliver viable solutions for our receive! And Planning teams are there to support our colleagues to deliver our VIP customer experience, including: why! 2022, Fast efficient and all remote jet2 customer service advisor telephone interview I had answered the questions sobre las entrevistas publicada forma. The call you should: be polite and professional ; s problem their interview at Jet2.com and (. ( Derby, England: [ salary ] expert knowledge and support to Engineering, keeping our aircraft performing.!