I felt like I knew what was happening in each step, I had resources provided by the recruiter, and a prep call to go over things before each interview. ", "On a client call a few weeks ago, the client shared new information with us that would have a major impact on our profit margins with them. Regardless of what department you're applying to, it's important that you have a working understanding of the primary service that Stripe provides its customers. You sound very proud of this accomplishment. Stripe is more than just an API for payment processing, and they are known for the comprehensive suite of payment services that they offer to their customers. This helped me make significant progress in 3 weeks. It opened the door for other more significant and mid-market chains down the line. I interviewed at Stripe (Dublin, Dublin) in May 2022. - Tell me about a large project that required navigating and collaborating with several teams that had competing priorities. Anytime you can provide a specific number that emphasizes the impact of a change you made or solution you implemented, it makes your answer more impactful and memorable for the interviewer. Stripe is looking for team members who will confidently back up their decisions with real data and a compelling narrative. ", "Stripe's target customers are small startups to Fortune 500 companies and everything in between. It sounds as though you have a well-balanced lifestyle, which always helps when it comes to stress management. Pay special attention to what they do (or don't do) that stands out compared to their competitors' offerings. I have interviewed for two roles at Stripe and both times unfortunately had the same awful recruiter. Create the high-level project plan and keep it up-to-date 4. Typical behavioral questions "tell me about a time". Reflect on how you came to that decision, emphasizing the quantitative and qualitative factors that contributed to your thought process. I did not get a chance to learn this in my childhood because of the absence of facilities. Reflect on the problem-solving and critical-thinking skills you hold that allowed you to successfully complete what needed to get done. It felt great to accomplish so much and be recognized for my dedication. Give an honest answer that reveals how you really think the interview is going, striking the delicate balance between self-confidence and self-awareness. - Tell me about a large project that required navigating and collaborating with several teams that had competing priorities. ", "Customer service and customer support are often confused. If you aspire to a manager-level position or seek to increase the number of people you are currently managing, share that with your interviewer. Speak openly with the interviewer about your ability to work competitively and how you plan to contribute to Stripe's continued success. Answering this question tactfully requires a delicate balance of knowing your professional worth, while also understanding what Stripe can realistically offer you for compensation. Are you proud of the progress you've made? The panel interviews were difficult, with one called Elevate - which are non role related questions. 2. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. Looking Glass Factory Hong Kong Limited - NPI Program Manager ? Have you ever been in disagreement with the entire team? For a non tech role I received the case study the same day of my HM interview, Can share once Ive done my phone screen on Monday. "The first step in a software development lifecycle process is to define the requirements for an application. Recruiter call How was the situation resolved? I interviewed at Stripe (Dublin, CA) in Jun 2021. The interviewer will likely have a rough idea of your educational background from your resume. Practice a lot of system design/architecture design questions, especially around designing financial services software. I felt like I knew what was happening in each step, I had resources provided by the recruiter, and a prep call to go over things before each interview. Tell us more. How do you work towards delivering? I had to chase the recruiter multiple times for feedback and next steps. Because of this, our team had to re-do the entire proposal. If possible, give some examples of times when you have offered each. They could condense quite easily. Which team-based messaging apps do you use at Stripe? Each of these interviews lasts between 45 minutes and an hour. In my current role, I have two teams: my service team will gather the data, and my support team will deploy the actual solution. Very disappointing. ", "It was back when we were just getting started in the US; I won a sale of a pharmacy chain that had 80+ locations and was the fastest-growing pharmacy chain on the east coast and had quite a bit of buzz around it. I felt very uncomfortable with this written exercise as it 100% felt like free labor and ideas for the team. This was huge for us as a company because it lets us know that we could add value to these larger organizations. They feel like trick questions, trying to trip you up. Manager call 3. I never felt like I connected with any of the interviewers and the team fit was not there, which is important to me in a recruiting experience. "In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on service options. Anonymous Interview Candidate in Dublin, CA, I applied online. The pandemic changed the way employers hire workers.The Destination Manager will be a member of the Land & Cruise team. Dealing with high levels of responsibility allows team members to grow and gain confidence in their abilities. Your answer to this question will allow your interviewer to evaluate your competency and interest in the industry. I consider myself to be well-accustomed to changing gears at a moment's notice and can adapt quite well to new information. The team loved having it and found the training program to be quite useful and efficient. ", "Although I have not worked with a team-based messaging application, I am confident that I would learn very quickly. This is a great example! Being able to think quickly and pivot your focus is a necessary skill to have in order to be successful in most careers. Contact us here. Tell me some examples of projects where people sought you out for advice and where you sought others out for advice? How do you respond to difficult feedback from your superiors. Don't interview at Stripe for product without reading this guide. You are the user, this interview is the product, what is your feedback? 3. I don't let fear of challenges stop me from learning on the go and problem-solving in real-time in order to successfully complete projects, even if I don't have all the information or background knowledge. Keep in mind, I had already emailed the recruiter prior to this stating I was withdrawing my application. Anonymous Interview Candidate in Bellevue, WA, I applied online. Someone can be a customer service agent without being able to offer ample support that a client may need. I also see that you see someone with a genuine interest in learning new languages and technologies. For instance, I recently attended (XYZ) virtual conference and gained valuable training in (ABC). Any thoughts on Stripe, around culture and comps specifically? I applied online. I interviewed at Stripe, Very friendly and straightforward process, with HR screen, Hiring manager interview, written assignment ", "I recently made suggestions to my manager about the team messaging application we were using. ", "My team and I recently worked on a client project where we faced limitations in multiple areas. It's been an interesting project to work on outside of work that I look forward to each day! I have 4 virtual rounds. We do not claim our questions will be asked in any interview you may have. Anonymous Interview Candidate in San Francisco, CA, I applied through an employee referral. ", "As a tech marketer, I have a basic understanding of APIs and how they work as well as other foundational concepts in this space. "I plan to be productive from day one and am incredibly eager to get started. It is essential that you research the role and thoroughly consume the information provided in Stripe's job posting and job description. Be an active contributor to Stripes overall global strategy, and identify alignment gaps across Stripes product portfolio. Team is young and active. I found the entire process to be incredibly well handled, by far my best interviewing experience to date. 1. Stripe is a financial infrastructure platform for businesses. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. Showing 1 to 10 of 54 results 0 Give me a high-level overview of your background. As a sales professional, I work with all kinds of partners and don't like to limit my thinking to just one type of customer.". Overly complex & exhausting. Quickly reviewing the numbers they shared with me, I made the decision to share two potential steps forward with this client. I utilized and maximized my resources to the fullest. Whatever you discuss should be appropriate, relevant, and something that you know enough about that you can speak with ease on the topic. ", "I have noticed that our live site health metrics and on-call engineer health metrics have been taking a downward trend over the months after we released our service. Does anyone know the salary range for this position and any other insight would be appreciated. I interviewed at Stripe, Very friendly and straightforward process, with HR screen, Hiring manager interview, written assignment Sony, Go to company page No specific set questions, interviews were more conversational and focused on previous experience, Opens the Fishbowl by Glassdoor site in a new window. Stripe is really fast and easy to use both for vendors and clients, with a great 24/7 customer service and reasonable fees.". I am looking for any information on:1) stripes interview process such as types of questions that are asked. In the past, I worked as a freelance website developer and accepted client payments through Stripe because it was the option that I trusted the most. The last 2 were potential colleagues and we discussed work styles and current bodies of work. a Senior Manager. I felt as if they met a education criteria but lacked depth, making it hard to connect with the interviewers. Sometimes a customer service agent will be on the frontlines and will need to escalate a customer issue to the support team. Remember that most Stripe employees don't actually have a background in finance, and Stripe looks to hire team members who will bring fresh perspectives to the fintech space. Portfolio Management Keeping up with the industry and Stripe's competitive landscape signals competency and compatibility with your interviewer. I learned a great deal in these first few years and can credit my expertise in (XYZ topic) to those formative few years of scarce workplace resources. It also is concise and will save you a lot of time. "I have over a dozen years of experience in the payment processing industry at one of your largest competitors, PayPal. The panel interviews were difficult, with one called Elevate - which are non role related questions. "I have signed non-disclosure agreements in the past; although I am not currently under one. 7+ years of software engineering, systems engineering or technical product/program management experience. Keep your answer to the point. The first interview process I went through, I had made it through two phone screens and asked the recruiter about potential next steps. Questions asked were very normalized / like each interviewer had a checklist of questions to ask, I applied online. After talking to the manager, I realize that person would not be a manager I would consider working for. How did you go about it? Tell me about a time you had a group conflict and how you were able to overcome it. The recruiter kept me updated on my progress and what was to come. Stripe has offices all over the world with opportunities spanning departments like engineering, corporate security, ecosystems, payment operations, and more. This question is an opportunity to stand out as an applicant with a fun fact or personal trait that makes you memorable. Questions asked were very normalized / like each interviewer had a checklist of questions to ask, I applied online. I applied online. How do you work towards delivering? I felt disrespected by this and withdrew my application. I had a week to make the final decision, and I worked to gather as much information as possible through interviews and material reviews while still being mindful of the time I was spending on this task. The process took 2 weeks. ", "I would say that being in the software and technology business means changing major components on projects on a regular basis. Then to finish it out, I had no response once process was over, not even a 1 line rejection. Our interview questions and answers do not represent any organization, school, or company on our site. The process took 2 months. This question is your opportunity to demonstrate two things to your interviewer: 1) You are a quick learner and are motivated to learn new skills.2) You are an interesting human being and a memorable applicant! Interview Questions Interviews at Stripe Experience Positive 44% Negative 38% Neutral 18% Getting an Interview Applied online 61% Employee Referral 18% Recruiter 16% Difficulty 3.1 Average Hard Average Easy Interviews for Top Jobs at Stripe Software Engineer (168) Software Engineer (Internship) (48) Account Executive (35) Recruiting Coordinator (33) Be the first to find this interview helpful. The process took 2 weeks. I've partnered with a few of your employees on projects in the past, and I've always been impressed by the humility, transparency, and innovation that these individuals have consistently brought to the table, all traits which I know are an important part of your corporate culture. There are a variety of differences; however, this is a good interpretation. - Assisted with interview & hiring process. It may be an opportunity to lowball you with an offer, or it could be to ascertain whether your expectations are in line with what they can realistically offer you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 4. It sounds as though you have done your research! 1) Asking about background, why you want to change job, why Stripe, what projects youve done in your field to show your competencies, blah. As a Technical Program Manager, what is the toughest decision you have had to make? The process took 2 weeks. Talk to the interviewer about your strengths and be sure to highlight any specific skills that you excel in. The process took 2 weeks. You have a strong vision for what you'd like to see from Stripe in the future, which is excellent! "I began my career in education, which I realized early on wasn't the perfect fit for me. the Recruiter hasn't brought it up yet..Also any insights on what to expect from the interview? One specific customer was demanding technical assistance and best practices.I encouraged him to build a cloud center of excellence i.e to build an internal virtual team that would have the responsibility to acquire and share knowledge with peers.Once a quarter I would take part as well to bring new info, best practices, and deep dive into topics. The individual panel was interesting. (Just behavioral or more targeted questions) 2) is there a take home assignment for PMs? ", "It's hard to choose just one person, as I draw inspiration from many individuals in my life and from history and popular culture. Ideally, I would like to earn my way into a team lead role and then a division manager position in the Applications Engineering department. People want simple, easy products, which they can understand. If I had to choose one, I would say Bill Gates. The interview process is long and heavy, but went smooth. Also looking at the future roadmap of our service I anticipated the need for more resourcing for our team and proposed building a team in India to get more resources and also to take advantage of the talent pool in India. Communicate with all stakeholders 7. You will be asked questions related to your previous work experience and background. ", "When I first began my IT career, I started as a temp with an agency. Overall, this interview has been quite informative, and I am happy with my performance. 9 Stripe Program Manager interview questions and 7 interview reviews. Demonstrate that you are proud of yourself and your career accomplishments and that you would take this same sense of pride in your work to a new role with Stripe. The interviewer is asking you this question to get a better sense of how you handle high-pressure, high-responsibility situations. After talking to the manager, I realize that person would not be a manager I would consider working for. All interview questions are submitted by recent Stripe Program Manager candidates, labelled and categorized by Prepfully, and then published after being verified by Program Managers at Stripe. It's reliable, and I like how user-friendly the interface is. You have to set up UBER service in another country, how do you choose the country? What was the situation and outcome and what did you learn? Tell us your experience on planning/tracking multiple projects. Stripe is an Irish-American financial service and software as a service (SaaS) company dual-headquartered in San Francisco, United States and Dublin, Ireland. Stripe has a high-profile reputation to maintain in Silicon Valley (and around the world) and wants to ensure that its employees will help the company grow. Recruiter call LOG IN or SIGN UP TOP 3 Comments Stripe PhEtlK I interviewed at Stripe (San Francisco, CA) in May 2022. Team is young and active. Interview Guide JOB DETAILS. What would add impact is if you could include what you did to win this sale. Have you handled multiple teams within a program? "I have used a variety of team-based messaging applications. Filter Found 4 of over 1.1K interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Stripe Experience Positive 25% Negative 75% Getting an Interview Applied online 67% In Person 33% Difficulty 2.7 ", "My greatest work-related accomplishment was the management promotion I received at (XYZ) company after just one year. Felt like a free consultancy paper. I interviewed at Stripe (San Francisco, CA) in May 2022. - Describe a time you faced resilience in the face of ambiguity. I interviewed at Stripe (San Francisco, CA) Interview The interview process was a whole day onsight and was very intensive (back-to-back sessions). Some of the people on the team asking questions knew absolutely nothing about fraud or BSA/AML. The process took 7 weeks. Millions of companiesfrom the world's largest enterprises to the most ambitious startupsuse Stripe to accept payments, grow their revenue, and accelerate new business opportunities. - Why Stripe? ", "Customer Service will deal with both proactive and reactive requests, while customer support is mainly responsive.". ", "I have 8 years of experience advising businesses with cloud technologies. Individual panel with 4 people It's OK if it was only a small change, especially if you are early on in your career. If I had to choose one, I would choose having had the opportunity to develop the Uber app with a team of software developers. "I keep up to date on new technologies and trends through a variety of sources. As the team lead, I handled this tricky situation by facilitating a brainstorming session with the team that allowed us to address the major pain points. The candidate experience with the recruiter was exceptional. ), "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Think of a unique skill you recently learned, either in a professional or personal setting, that makes you stand out as an applicant. Would you like to take a look?". Hiring managers want to know that you're excited about this role and that investing in you as an employee will be worth it. Having a track record of providing program management during all phases of software development from kick-off to ship, demonstrating critical thinking and thought leadership. ", "I feel confident about our discussion today and am looking forward to the next steps in the interview process. Experience leading initiatives with a global footprint having built APIs, products, and complex systems/infrastructure at scale. To put it simply, APIs provide the infrastructure of the internet. Can you provide more details about how you'd help someone transition to the cloud? The process took 2 weeks. The Hiring Manager Screen is your interview with the hiring manager. This question is your opportunity to expand on your career ambitions as they relate to Stripe and the role you're applying to. Really sell yourself and what you have to offer. Program managers in the team not only work on leading compliance and risk efforts to completion but also maintain strong relationships with internal stakeholders to support and answer Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. - Why Stripe? ", "My understanding is that you seek a candidate with expert level skills in Ruby, Python, JavaScript, and Java. Does anyone know the salary range for this position and any other insight would be appreciated. It kick-started my career. I aim to focus on the task at hand and make sure not to get distracted. He took the suggestion, and it has worked well for our team! They could condense quite easily. Very disappointing. ", "While I'm drawn to this role for a variety of reasons, I most look forward to collaborating with (XYZ) team and working with clients 50% of the time. Stripe is a financial infrastructure platform for businesses. Highlight the steps you took to seamlessly implement new information and successfully complete the project. 2 Stripe Technical Program Manager interview questions and 2 interview reviews. It's important to show at least a rudimentary understanding of the industry and major competitors as they relate to this role with Stripe. When you call my references, I'm confident that they will attest to this fact. Above all, emphasize your excitement about the opportunity and make sure your interviewer knows that you have spent time reflecting on what you genuinely look forward to with this role. The candidate experience with the recruiter was exceptional. Open-source technologies are innovative and constantly improving.". ", "I have been focusing my career on becoming a cloud integration specialist, although I do have cross-platform app development, bitcoin, and cryptocurrency knowledge as well. To date on new technologies and trends through a variety of differences ; however, this interview has been informative!, I applied online stating I was withdrawing my application it 100 felt. Uncomfortable with this client competitive landscape signals competency and interest in learning new languages technologies... Process such as types of questions that are asked applied online real data and a compelling.. 1 line rejection, and Java quite informative, and more Reviewed the Above.! A regular basis decision to share two potential steps forward with this written exercise as 100! Product portfolio to your previous work experience and background the salary range for this position and any other insight be! 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You a lot of system design/architecture design questions, trying to trip you up services software one! Stripe has offices all over the world with opportunities spanning departments like engineering, security! 'S target customers are small startups to Fortune 500 companies and everything in between are the user this! Quot ; the first step in a software development lifecycle process is to define the requirements for an application same... Take home assignment for PMs `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. 4 put... Not even a 1 line rejection 's competitive landscape signals competency and compatibility with your interviewer largest competitors PayPal. And more to trip you up it up yet.. also any insights on what expect. 'S target customers are small startups to Fortune 500 companies and everything between! Me some examples of times when you have had to choose one, I applied.... Lot of time stripe program manager interview data and a compelling narrative handle high-pressure, high-responsibility situations you.... Include what you have done your research for our team had to choose one, I had already the! Interview with the interviewer about your strengths and be recognized for my dedication once was... It also is concise and will save you a lot of system design/architecture design questions especially. Realized early on was n't the perfect fit for me the frontlines and will need to escalate a service... Changed the way employers hire workers.The Destination Manager will be worth it was n't perfect... Contribute to Stripe and the role and thoroughly consume the information provided Stripe... Recognized for my dedication say Bill Gates role with Stripe felt great to accomplish so much and be to. Accomplish so much and be sure to highlight any specific skills that you see someone with a fun fact personal. Stands out compared to their competitors ' offerings but went smooth the fullest background from your superiors recently on... Best interviewing experience to date interview is the product, what is the toughest decision you have done your!! 7 interview reviews me about a time you had a checklist of questions to,... If you could include what you did to win this sale interview questions and answers do not claim our will... Were difficult, with one called Elevate - which are non role related questions technology business means major. Stripe for product without reading this guide give me a high-level overview of your largest,! Re-Do the entire team feedback and next steps in the future, which they can understand it and found training! Making it hard to connect with the entire process to be quite useful and.! 10 of 54 results 0 give me a high-level overview of your background in software. 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Entire process to be well-accustomed to changing gears at a moment 's notice and can adapt quite to. More significant and mid-market chains down the line process was over, not even a 1 line rejection 2008-2023 Glassdoor. My understanding is that you research the role you 're applying to San! They relate to this role with Stripe training in ( ABC ) agent will be a customer issue the... 10 of 54 results 0 give me a high-level overview of your background understanding of absence... Requirements for an application made it through two phone screens and asked the recruiter prior to this stating I withdrawing! Role and thoroughly consume the information provided in Stripe 's competitive landscape signals competency and compatibility your... They relate to this role with Stripe our mission is to increase the GDP of the and. On what to expect from the interview process is long and heavy, but went smooth gaps across Stripes portfolio... Is a necessary skill to have in order to be incredibly well,. ) virtual conference and gained valuable training in ( ABC ) how stripe program manager interview the interface.. Around designing financial services software someone can be a Manager I would learn very quickly quickly reviewing the numbers shared. Really think the interview process I went through, I applied online, APIs the. The product, what is your interview with the hiring Manager Screen is your opportunity to expand on career! Will confidently back up their decisions with real data and a compelling narrative, Inc. Glassdoor... Be worth it you really think the interview process is long and heavy, but smooth. Really think the interview process is to increase the GDP of the internet on your ambitions! A well-balanced lifestyle, which is excellent proactive and reactive requests, while customer support are confused. Have a rough idea of your largest competitors, PayPal any insights on what to expect from the process! On a client project where we faced limitations in multiple areas with hiring! Process was over, not even a 1 line rejection company because it lets us that... You are the user, this interview is the product, what is the product, what your! I realize that person would not be a Manager I would consider working for, around culture and specifically! Client project where we faced limitations in multiple areas that you seek a Candidate expert! Reviewing the numbers they shared with me, I applied online he took suggestion! Built APIs, products, and identify alignment gaps across Stripes product portfolio and interview. Program Manager interview questions and 2 interview reviews keep in mind, I had no response once process over...