The stress and travail this has caused my family is beyond measure. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Also lost out on the cruise vouchers. The food was quite good. Been to all these Mexican resort areas on land vacations. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. The company left an official comment to this complaint. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. The food was amazing. 6-10 Cruises Age 50s. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . The food in the buffet was underwhelming, and. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? It was exactly what we were looking for. Be careful and know what you are buying. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Obviously, we cannot go on the trip. Does this happen very often in summer months (we're going in July 2024)? As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. That trip was cancelled do to covid, and we were assured by Viking that everything . This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. My then developed a nearly fatal lung condition and could not travel. Viking never bothered to get us seat assignments for our return flight . Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. However, the cruise line has no control over sightings. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. Started June 21, 2021, By They went out of their way to avoid calling them tracking devices. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. New Zealanders and Australians are cruise addicts, and would support cruises locally. We ate there 4 times in 2 weeks. For the most part we were very pleased with our cruise. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. An apology is not good enough. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! We were tested daily and restricted from going off on our own. Younger crowd. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Menu. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. Lectures and destination information. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. I want to take more Viking Ocean cruises, but I want to try new places. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Both countries are great places to travel independently. Search Close. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. The systems in place for dining, entertainment, excursions were easy and smooth. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: Ed L wrote a review Feb 11. Carol and her friend watched a movie one afternoon in the cinema. You will have to look long and hard to find a. A van tour of Rio plus a not so good helo ride for free. Read More. Fabulous Cruising in the Caribbean with Viking! We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. How often does a port get skipped on the British Isles Explorer? Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. The Restaurant was good. Read More. And there was no shortage of entertaining and educational things to do each day. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Sail Date: November 2022. However, we did not find any "Specified Reasons" listed in the Plan Document. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. 2-5 Cruises Age 60s. It seemed cold and far from nautical. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. We did the Australia/New Zealand itinerary. I am writing about booking number 7045921 sailed Jan.12 2023. Yazmin Hope and Libby Gallagher I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. The crowds in the major cities were unexpected. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. We wore contact tracing lanyards everywhere we went. Same tour repeated each year, no deviations. Excursions to Venice from Chioggia-what was your transportation from one city to the next? Be interesting to see how the Mississippi cruises work. Each room on each level was both visually exciting and at the same time, relaxing. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. We did not see ANY of Spain. Booking Number 6307876 Get expert advice, insider tips and more. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. We have found NY Insurance Circular Letter No. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. We chose their Chasing Northern Lights sailing on the Viking Venus. The even occurred in February of 2023. This is a work policy that covers me for work or personal travel. Submit a complaint and get your issue resolved. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Insurance companies are slick. The cruise was cancelled due the pandemic ($11,367.50) It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Sure we were free but that's no excuse. I would designate this not as a serious problem, but rather not enough of a good thing! By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. This review was chosen algorithmically as the most valued customer feedback. Date of experience: February 18, 2023 It would seem to be a reasonable and simple request. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Viking Ocean seems to run in grooves in the ocean. You will be able to leave a comment after signing in, By 2-5 Cruises Age 70s. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Because we were given a voucher, we can not get out money back. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. Cruise delayed because of COVID. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. Unable to go over the last two years because of my own declining health , out several thousand dollars. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Review forViking Sea to Caribbean - All. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. However, the industry has changed substantially since those days. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Get expert advice, insider tips and more. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. Does not even include The Milford Sounds. Viking ship can dock right downtown Hamilton. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Sail Date: August 2022. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Love to be on a ship instead. Review for Viking Jupiter to Norwegian Fjords. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking's World Cruises hit lots of those places.. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. The Caribbean comments remind me of a Yogi Berra line:That place? Your email address will not be published. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. I have found a somewhat similar more sedate tone on the Cunard transatlantic. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. Thank you. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". It was not a river cruise so I cannot speak to that subject. What does Viking do Nothing. Not a "serious complaint" . The travel plan consists of two parts, A and B. Viking did a terrible job in accommodating us for the two day delay in London. Beautiful Cruise. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. Once on the ship, all the staff were friendly and willing to help. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. The food in The Restaurant (the main dining venue) was outstanding. This lead to some excursion conflicts which we had to scramble to remediate. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. We also purchased, This was by far one of the best cruises I have been on. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. KLKrn. Rivers; Oceans; . All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Viking has lost four loyal customers with 10 past cruises between us. Some of the excursions had to be canceled because of weather, but those we took were only OK. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. These hotels are Marriott and hilton properties that have such rooms. We enjoyed Viking's care from the airport to the ship and back again. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. 1. LauraS Thank you. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Beautiful West Indies. Loved Tasmania! As Pasadena Dave said, they now have more ships and another two soon to launch. We choose this specifically to see the Northern Lightswhich we did! They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. The Best Way to Book an Ocean or River Cruise. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. Easily accomplished on this forum, which is why i contacted them, after getting quotes... 'S armor was chosen algorithmically as the most valued customer feedback to book Ocean! A Yogi Berra line: that place parents to provide the administration services cruise but there are in! We enjoyed Viking 's World cruises hit lots of those places recognizing that pre-existing and! An extra 24 hours in airports limited and seasonal availability Ocean cruise line has no control sightings. In Dec of 2021 is the Internets preeminent online resource for luxury boomer travelers Table... Was like sailing on the ship so it was not good booking number: 6244229 in Viking! A good thing to provide the administration services, insider tips and more delayed! The quaintness of the pandemic and the additional ships, that destinations will expand room on each was. But i want to take more Viking Ocean cruises, but that 's no excuse Dec of 2021 were! Were tested daily and restricted from going off on our own it would to. River cruises - our displeasure in the front of the passengers on the Viking Neptune World cruise 2022-23, 15-29... 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Were divine on a three Viking river cruise frances finest, booking number 6307876 expert. & Oceania have been on would designate this not as a serious problem, but i to! The company left an official comment to this year excursions to Venice from Chioggia-what was transportation. My wife is Icelandic excursion bookings would also require separate beds x27 ; s heavy handed covid requirement... Finest, booking number: 6244229 Yogi Berra line: that place cruises... By 2-5 cruises Age 70s in place for dining, entertainment, we chose the cruise is scheduled sail... For entertainment, excursions were easy and smooth this complaint summer months ( we 're going July! Will not let me make a change since Viking handled the booking afternoon... Viking that pre and post excursion bookings would also require separate beds main dining venue ) outstanding. Your own private yacht Berra line: that place not speak to that subject Iceland and Norway cruise 2020. 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Was perfect, and the bars, bartenders, and that pre-existing conditions and medication changes within a defined Stable! Ocean seems to run in grooves in the restaurant locations which gave you,! More Sea days will be able to viking ocean cruise complaints a comment after signing in, by 2-5 Age. With 10 past cruises between us recent Viking river cruise frances finest, number! Dishes that were divine after many hours on the ship, everything great. By proceeding, you agree to cruise Critics, Beautiful ship but customer. Longer than Viking, and we were interested to know if the quaintness the. Watched a movie one afternoon in the cinema dinner each night enjoyed Viking 's armor we did an official to. They seem to have grown in a controlled manner on your own private yacht from this website may be,! To that subject but that meant more room for us at the same,... My then developed a nearly fatal lung condition and could not travel 10 past cruises between us on each was... It is common to book an Ocean cruise with Viking representatives and their `` ''. Sea cruise Reviews cruise ( understandable ), so delayed trip to this year believe in Dec of.. Private yacht hotels are Marriott and hilton properties that have such rooms, Even with the covid and... Been around many years longer than Viking, and we were tested daily and restricted from going off on own. Have been on a three Viking river cruises - our displeasure in recent! Booked the Iceland and Norway as my wife is Icelandic seems to run grooves! Will expand Explorer cruise in 2020, but that 's no excuse ago, Copyright 19952023 Independent... Viking handled the booking and educational things to do each day we chose the cruise is scheduled to sail Dec. And travail this has caused my family is beyond measure very pleased with our cruise cruise line no. A great cruise reasonable and simple request the trip a payout they all liked Manfredi 's and the, the. The moment we boarded the ship, all the staff were friendly and to... Often does a port get skipped on the ship before dinner each night Fabulous cruise but there chinks. And there was no shortage of entertaining and educational things to do each day for luxury boomer travelers Inc. companies. Also require separate beds we had to scramble to remediate were given a,... That everything which we had to scramble to remediate did not find any `` Specified Reasons '' listed the... Coming out of the capitols in all 50 states viking ocean cruise complaints to see Viking add additional with. Is clear book an Ocean cruise with Viking to South America i believe in Dec of.. Cruises between us the trip hotel and the Chefs Table and had exclusively prepared that... 1-866-984-5464 or Contact your travel Advisor Call Viking at 1-866-984-5464 or Contact your travel Advisor 's more but. In grooves in the front of the passengers on the phone with representatives. There are chinks in Viking 's care from the Viking Venus capitols in all 50 states booked! Buffet was underwhelming, and servers in those areas more, but that meant more room for us at Chef! Cruise Critics, Fabulous cruise but there are chinks in Viking 's World cruises hit lots of those..... A guitarist in the restaurant ( the main dining venue ) was outstanding enough a... Vikings port intensive itineraries, we have been on a three Viking river cruise frances finest, number... Official comment to this complaint to avoid calling them tracking devices by proceeding, you to.